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Improvado · 1 day ago

Account Director (Marketing Agency Experience)

United States

Full-time, Contract

Remote

Mid, Senior Level

3+ years exp

Improvado is an AI-powered marketing data platform that helps mid-market and enterprise teams automate complex marketing data workflows. They are seeking an Account Director to oversee and deliver the company's Product & Services offerings, requiring hands-on leadership and expertise in areas such as solution design, data modeling, and marketing analytics.

AdvertisingData IntegrationDatabaseMarketingPredictive AnalyticsSoftware

Responsibilities

Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies

Prioritize customer success with a strong commitment to high-quality support and delivery

Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads

Lead strategic client meetings and consultations, providing guidance and expertise

Manage client relationships end-to-end, maintaining accountability throughout the entire project lifecycle. Including contract discussions, upsell opportunities research, and budget management

Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution

Qualification

Account managementData modelingSQLProject managementClient communicationAI technologiesProblem solving

Required

Fluent in English and confident in client communication to lead client conversations, facilitate discussions, and drive alignment

Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar

3+ years of account management experience within a marketing agency setting, with a focus on enterprise accounts

Solid understanding of data modeling, with working SQL knowledge to query, validate, and troubleshoot data in support of analytics needs

Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish