TLTsolutions · 1 day ago
Operations Manager
Waldorf, MD, 20603, US
Full-time
Onsite
Mid LevelTLTsolutions specializes in the investment, development, and management of premier hotel and real estate properties. As an Operations Manager, you will oversee and optimize the performance of hotel operations, ensuring a high-quality experience for guests while managing key departments.
Commercial Real EstateReal EstateReal Estate InvestmentResidential
Responsibilities
Oversee daily operations across all key departments, ensuring operational standards are consistently met. Monitor guest service delivery and address any issues that may arise
Manage operational staff, ensuring they are well-trained, informed, and equipped to perform their duties effectively. Conduct regular briefings and coordinate staffing to meet operational demands
Interact with guests regularly to gather feedback on their stay, addressing any concerns related to Cleanliness, Facilities maintenance, or Guest Services. Use feedback to inform operational improvements
Respond to and resolve any operational issues quickly and effectively to maintain service quality and guest satisfaction
Conduct weekly meetings with department heads to review performance, address challenges, and plan for peak periods
Monitor departmental budgets and spending, ensuring that operational costs are controlled and aligned with financial goals. Optimize spending on Cleanliness and Facilities Maintenance operations
Ensure supplies and equipment inventory is maintained optimally and efficiently. Adjust resource allocation based on occupancy levels and operational needs
Prepare and submit operational reports on key performance indicators, budget adherence, and operational challenges. Present these reports to the General Manager and TLTsolutions’ executive leadership and make recommendations for improvements
Collaborate with the General Manager and VP of Hotel Operations to set operational goals and develop a strategy for the year. Participate in annual budget planning and propose capital improvements where needed
Lead the hotel’s emergency preparedness and crisis management plans. Ensure staff are trained on emergency procedures and that protocols are regularly updated
Ensure all operations are compliant with local health, safety, and environmental regulations. Conduct routine checks to maintain high standards and prevent regulatory violations
Qualification
Required
Proven experience managing operational teams in a hotel environment, with strong communication and leadership abilities
Solid understanding of hotel operations, particularly in Cleanliness, Facilities Maintenance, and Guest Services
Ability to handle operational issues efficiently and resolve them quickly to ensure smooth daily operations
Knowledge of health and safety regulations and experience ensuring compliance in a hotel setting
Ability to lift up to 25 pounds, and ability to stand for extended periods and work in a fast-paced, guest-facing environment
Benefits
Competitive Pay
Discounted Hotel Rates
PTO and Holiday Benefits
Company
TLTsolutions
TLTsolutions is a real estate investment firm that provides residential and commercial property acquisition services.
Founded in 1996
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Tracy L Prigmore
Managing Partner
Company data provided by crunchbase