Farm Bureau Insurance of Michigan · 1 day ago
Senior P/C Customer Service Support Analyst
Lansing, MI
Full-time
Onsite
Mid, Senior Level
$66K/yr - $82K/yr
3+ years expFarm Bureau Insurance of Michigan is seeking a Senior P/C Customer Service Support Analyst to advocate for Property/Casualty Customer Service and meet technology needs. The role involves participating in the analysis, design, testing, and implementation of billing systems and facilitating training for users.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Facilitate and lead ongoing corporate and departmental projects, including managing sub-teams of business/product owners, subject matter experts, and technical representatives when necessary to elicit and document requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and task and workflow analysis
Perform software user acceptance testing and coordination to ensure a smooth implementation of changes. Communicate project status and progress to management and other affected personnel. Prepare, document, and maintain up-to-date procedural documentation on processing functions PCCS and other users
Maintain thorough knowledge of departmental and corporate processing methods, industry standards and regulations, and Farm Bureau product lines and software
Drive and challenge business areas on their assumptions and the successful execution of their testing plans
Qualification
Required
Bachelor's degree required with focus on insurance, business, administration, finance or management, or equivalent experience may be considered
Three to five years of experience in insurance industry or related field required
P/C Resident Producer License required or must be obtained within 90 days of hire
Experience working with project methodologies required
Thorough understanding required of how to interpret customer business needs and translate them into application and operational requirements
Functional and system design specifications development experience required
Willingness to pursue continuing job-related training and education required
Preferred
Experience with project management techniques preferred
Technical background and experience with Farm Bureau systems preferred
Experience working in small-to-medium sized projects preferred
Experience in process improvement preferred
Experience working with property/casualty products preferred
Benefits
Medical
Dental
Vision
401K
Company
Farm Bureau Insurance of Michigan
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Simon
Chief Executive Officer
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