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AAC Inc. · 1 week ago

Desktop Tier 2 Technician

Rockville, MD

Full-time

Onsite

Mid Level

3+ years exp

AAC Inc. is a technology and computer-related company, seeking a Desktop Tier 2 Technician to provide support for standard office computing equipment. The role involves imaging new systems, system deployment, and Tier 2 support for various devices and software applications.

Information Technology

No H1B

U.S. Citizen Only

Responsibilities

Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals

Must have demonstrated experience supporting a Windows 10/11 environment; MacOS experience is highly desired

ITSM ticketing system experience required; ServiceNow experience is preferred

Demonstrated ability to communicate orally and in writing

Must have a positive and patient customer service attitude

Must be able to work independently and within a team

Relevant certifications such as Microsoft Endpoint Administrator (highly desired), ACSP, ITILv3 (or higher), are desired

Must be able to attain agency suitability clearance prior to start date

Qualification

Desktop SupportWindows 10/11Microsoft Office SuiteMacOSITSM ticketing systemCustomer serviceRelevant certificationsCommunication skillsTeamworkIndependent work

Required