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Arlo Hotels · 1 day ago

Lobby Host Overnight Relief - Front Desk Agent

New York, NY

Full-time

Onsite

New Grad, Entry Level

$24.50/hr - $24.50/hr

Arlo Hotels is an independent lifestyle hotel seeking a dynamic Lobby Host. The role involves welcoming guests, assisting with check-in and check-out processes, and providing exceptional customer service to enhance the guest experience.

HospitalityHotelResorts

Responsibilities

Always treat guests with courtesy and respect in a variety of situations

Honesty & Integrity

Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences

Responds to guest complaints promptly and professionally

Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager

Establishes and develops long term customer relationships providing value and profitability

Enhances our guests’ stay by creating an inviting atmosphere

Coordinates and multi-tasks job duties in an active environment

Assists with summoning the third-party valet service to park guests’ vehicles

Assists with summoning cabs for guests and clients

Maintains eye contact with guests

Usage of Guest’s name during conversation

Always greets guests in a friendly manner

Speaks in clear and discreet sentences

Positions self at the main entrance to open and hold the door for all guests entering and leaving the building

Opens vehicle doors and greet guests

Uses the guest’s name whenever possible and maintains a professional demeanor at all times

Assists guests with kiosk check-in

Enters information such as arrival alerts and messages

Corrects inaccuracies and discrepancies on guest accounts

Posts charges to guest accounts

Completes daily high balance checks

Checks groups and tours in and out

Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities

Updates all guest profiles with correct billing information, preferences, special requests, etc

Assist arriving guests with luggage upon entering and exiting the building

Escort guests to their room and handles luggage

Secure and stores luggage for guests

Retrieve luggage for departing guests

Lifts luggage and uses bell carts to assist guests

Escort guests to their room with luggage

Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room

Conduct guest’s orientation of outlets, fitness center, general area attractions, etc

Coordinate with Front Desk in regards to room moves

Maintains good posture when interacting and greeting guests

Assists and coordinates with Front Desk for any special requests

Familiarizes themselves with all VIPs and Arrivals

Assists with guest requests, errands, deliveries, etc

General Store maintenance

Conduct sales within the General Store

Understand the product within the General Store and have the ability to speak to the product

Report inventory monthly on all stock/product

Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)

Provides Concierge services to guests

Investigates guest charges to resolve guest complaints

Checks messages and mail

Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts

Up-sell rooms where possible according to established procedures to maximize revenues

Assists with guest luggage to and from the room when needed

Deliver packages (mail, faxes etc.) to guest room when needed

Assists in calling and retrieving cabs for guests upon request

Any other requests of duties from management

Balance cash daily

Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box

Ensure all billing and paperwork is done in accordance with Accounting standards

Proper handling of sensitive and confidential guest material and information understood and held in a professional manner

Accept advance deposits for guests and posts the advance to guests’ accounts

Makes change and balances the personal and/or individual floating bank