Universal Music Group · 1 day ago
Collaboration Technology & Zoom Engineer
Nashville, TN
Full-time
Onsite
Mid Level
$82K/yr - $100K/yr
3+ years expUniversal Music Group is the world’s leading music company, committed to artistry, innovation, and entrepreneurship. They are seeking a Collaboration Technology & Zoom Engineer to manage and maintain a mixed environment of audiovisual and collaboration tools, while effectively communicating with diverse teams and business partners.
Audio Recording and ProductionMedia and EntertainmentMusicPublishing
Responsibilities
Diagnose and solve problems by providing technical knowledge, frequently under time constraints and business pressure
Work with network vendors and global/regional IT groups to resolve problems compliant with SLAs
Conduct maintenance and patching of the operational environment with appropriate testing
Support of the Design and Build teams within UMG for large projects
Manage Exchange/email issues including message tracking, message recovery, and performance
Assist with issues in the process of onboarding/offboarding clients
MS Teams support including supporting access and new team sites
MS OneDrive access and capacity, Google Suite support, Microsoft M365 support, Zoom client & Zoom Room support for users, offices, and rooms
Other applications such as Slack as needed by the business
Mentor and train team members
Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required
Participate in developing automation to reduce the time spent on routine tasks
This position will be shift-based
Qualification
Required
Proven knowledge and understanding of Microsoft M365, Zoom, Slack, Monday.com, and other related platforms
Adept at PowerShell scripting, regular expression, policy management, etc
Identify key metrics and implement KPI reporting in collaboration with UMG's managed service providers
Quick learner with creative and analytical problem-solving skills
Proven ability to organize, document and follow standard operating procedures and observe IT change management policies
Excellent interpersonal, verbal and written communication skills. Comfortable contributing to meetings and at team discussions. Cognizant of working with diverse and global teams
Customer service driven/focused with a proactive and positive can-do approach. Demonstrates commitment to organization's policy framework and practices continuous improvement
Research and result oriented individual with willingness to work unsupervised and prioritize own workload with a good attention to detail. Ability to adapt to flexible working schedules
Years of experience: 3+ years of experience in the information technology industry
Preferred
Degree: Bachelor's degree in a technology related field or commensurate experience
ITIL Foundation Certification strongly desired
Related industry certifications preferred
Multiple language skills a plus
Knowledge of Systems Reliability Engineering principles, automation, and AI
Benefits
Comprehensive medical, dental, vision, and FSA options
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Company
Universal Music Group
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing.
10001+ employees
H1B Sponsorship
Universal Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (14)
2022 (22)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$8.65BKey Investors
William AckmanTencent
2023-06-06Post Ipo Debt· $802.31M
2021-09-21IPO
2021-06-21Secondary Market· $4.17B
Leadership Team
Devraj Sanyal
Chairman & CEO, Universal Music Group, India & South Asia; SVP Strategy "AMEA"
Timothy Xu
Chairman and CEO
Recent News
2026-01-06
WSJ.com: US Business
2026-01-06
2026-01-06
Company data provided by crunchbase