Farm Bureau Insurance of Michigan · 1 day ago
Supervisor, Training and Quality
Lansing, MI
Full-time
Onsite
Mid, Senior Level
$73K/yr - $91K/yr
4+ years expFarm Bureau Insurance of Michigan is seeking a Supervisor, Training and Quality to lead a dynamic team responsible for delivering training and managing quality assurance programs. The role focuses on enhancing employee capabilities, ensuring service excellence, and aligning department strategies with corporate goals and best practices.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Establish and maintain a supportive and high-performing work environment by selecting, developing, and managing staff to maximize their strengths and contributions
Clearly communicate expectations and service standards, provide regular feedback, and create opportunities for employees to share ideas, build skills, and feel valued
Oversee performance management, including reviews, coaching, guiding professional development plans, and staffing decisions, in alignment with corporate guidelines
Serve as a backup to direct reports when necessary to ensure continuity of service and operational stability
Design, lead, and continuously enhance the department’s Quality Assurance and Quality Control programs
Collaborate with business leaders to calibrate standards, monitor customer interactions, and guarantee compliance and service excellence
Analyze quality data and trends to deliver actionable insights that bolster both individual and team performance
Oversee the development, delivery, and evaluation of departmental training programs by collaborating with internal operational leaders to identify skill gaps and align initiatives to corporate and divisional goals
Define training objectives, utilize varied delivery methods and resources, and ensure content reflects regulatory compliance and supports continuous improvement
Qualification
Required
Bachelor's degree required in business, education, management, or related field; equivalent experience may be considered
Minimum four years of leadership experience required, preferably in training, quality, or operational roles
Minimum three years of experience in training delivery, instructional design, and quality assurance required
Preferred
P/C Resident Producer license preferred
Minimum of three years of insurance or financial services experience preferred
Minimum of two years of experience developing adult education and curricula preferred
Minimum of two years of experience with learning management systems (LMS), quality monitoring platforms, and CRM systems preferred
Intermediate to advanced knowledge of Guidewire PolicyCenter, BillingCenter, and BCMS billing knowledge preferred
Professional certifications in training, quality, or leadership (e.g. Six Sigma) preferred
Benefits
Medical
Dental
Vision
401K
Company
Farm Bureau Insurance of Michigan
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Simon
Chief Executive Officer
Company data provided by crunchbase