Epsilon Solutions Ltd. ยท 2 months ago
Salesforce Business Analyst- with ServiceMax
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expEpsilon Solutions Ltd. is seeking a Salesforce Business Analyst to support the Salesforce and ServiceMax ecosystem. The role involves acting as a liaison between business stakeholders and technical teams, driving requirements gathering, system configuration, and solution delivery to optimize field service, sales, and support operations.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Partner with Product Owners, SMEs, and Business Stakeholders to elicit, document, and refine business and technical requirements, ensuring user stories have clear acceptance criteria within an Agile delivery framework
Participate actively in sprint planning, backlog grooming, and prioritization sessions. Raise risks and dependencies with urgency to maintain delivery quality and timeline alignment
Work across a mix of sustainment, enhancement, and project initiatives within a global environment. Manage competing priorities while ensuring timely execution with minimal supervision
Lead offshore and remote teams to ensure clarity of deliverables, adherence to best practices, and on-time task completion
Author, review, and execute test scripts for integration, regression, and user acceptance testing. Collaborate with QA teams to ensure full test coverage and promote automation and performance testing initiatives
Use strong communication, facilitation, and negotiation skills to influence decision-making, manage ambiguity, and build consensus across teams
Conduct proof-of-concepts (POCs), present findings, and evaluate new Salesforce and ServiceMax features. Stay informed on emerging technologies and share best practices across the team
Perform hands-on Salesforce and ServiceMax configuration, administration, and release management leveraging deep platform knowledge
Partner with functional leads and system owners to align system capabilities with business objectives across global Field Service and Service Cloud operations
Investigate data and process issues, design solutions, and ensure accuracy and compliance in system changes
Provide occasional off-hours support as needed for critical system updates or global team coordination
Qualification
Required
8+ years of direct Salesforce configuration and administration experience
5+ years in a Business Systems Analyst or consultant role within large-scale enterprise environments
Proven experience implementing and supporting Salesforce Field Service and ServiceMax
Strong background in Service Cloud, Case Management, and Call Center processes
Experience in regulated industries (e.g., medical device, healthcare, life sciences) with understanding of HIPAA, FDA, or SOX compliance requirements
Proficiency with Agile methodologies, change management, and tools such as Jira, Confluence, Quip, Microsoft Teams, and ValGenesis
Salesforce Administrator and Advanced Administrator Certifications required
Exceptional analytical, communication, and organizational skills
Ability to manage multiple priorities and influence business decisions through data-driven insights
Demonstrated experience leading cross-functional and offshore teams
Bachelor's degree in Information Systems, Information Technology, Computer Science, or equivalent practical experience
Company
Epsilon Solutions Ltd.
Based in Toronto, Ontario, Epsilon Solutions Ltd. has been providing business and IT solutions throughout Canada since 2013.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase