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Target · 1 day ago

Service and Engagement Team Lead - Stevens Point, WI

5300 US Highway 10 E, Stevens Point,WI 54482-8551

Full-time

Onsite

Mid Level

$20.75/hr - $35.25/hr

Target is a retail company that aims to help all families discover the joy of everyday life. The Service and Engagement Team Lead is responsible for leading a team focused on guest service, ensuring a positive shopping experience, and driving team performance to meet sales goals.

CommunitiesE-CommerceRetailShopping

Responsibilities

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences

Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards

Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions

Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day

Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience

Support your direct leader by following-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences

Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path

Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture

With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors

Quickly respond to any concerns with a guests’ shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues

Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events

Evaluate candidates for open positions and develop a guest-centric team

Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends)

Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed

Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment

Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately

Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks

Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs

Lead by thanking guests and let them know we’re happy they chose to shop at Target

Model the execution of physical security processes in order to enhance the instore security culture

Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices

If applicable, as a key carrier, follow all safe and secure training and processes

Address all store emergency and compliance needs

All other duties based on business needs

Qualification

Guest service fundamentalsRetail business fundamentalsTeam leadershipProblem solvingCommunication skillsWelcoming attitudePrioritize tasksFlexibility

Required

High school diploma or equivalent

Must be at least 18 years of age or older

Lead and hold others accountable

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team

Manage workload and prioritize tasks independently and with a team

Welcoming and helpful attitude

Effective communication skills

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Access all areas of the building to respond to guest or team member issues

Interpret instructions, reports and information

Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others

Climb up and down ladders as needed

Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed

Ability to remain mobile for the duration of a scheduled shift (shift length may vary)