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The RealReal · 1 day ago

Field Sales Account Manager (Account Luxury Manager) - Brooklyn

Brooklyn, NY

Full-time

Onsite

Entry, Mid Level

$65K/yr - $65K/yr

2+ years exp

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking an experienced Field Sales Account Manager to build lasting client relationships and grow their luxury consignment business. This role involves driving repeat business through client engagement, sales performance, and overseeing the logistics of consignment items.

E-CommerceFashionLifestyleMarketplace

Responsibilities

Reconnect with established clients (and reactivate lapsed) through daily outreach and in-home appointments to drive consignment activity

Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth

Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers

Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement

Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process

Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns

Spend the majority of time—over 70%—in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments

Qualification

Direct sales experienceClient relationship managementSalesforce proficiencyLuxury goods knowledgeOrganizational skillsMotivatedProblem-solving skillsVerbal communicationWritten communicationResults-oriented

Required

2+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets

Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele

Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment

Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM)

Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver's license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed

Willing and able to travel more than 70% within the designated market