Apply on Employer Site

Spectrum · 1 day ago

Sales and Customer Solutions Representative (Bilingual XXX)

Harlingen, Texas

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a leading company in the Call Center industry, and they are seeking a Sales and Customer Solutions Representative. In this role, you will leverage your skills to retain valued customers and upsell top-tier services, enhancing customer satisfaction and driving revenue growth.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy

Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers

Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints

Mastering order processing within the billing system for retained accounts, new sales, and account lookups

Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Qualification

Customer service experienceBilingual communicationCable productsAdaptabilityProblem-solving

Required

High school diploma or equivalent

6 months of customer service or phone sales experience to enhance customer satisfaction and retention

Knowledge of cable communications products: TV, internet, and telephone

Strong English and Spanish communication skills

Flexibility for variable hours, including weekends and holidays

Adaptability and problem-solving in dynamic environment

Preferred

1+ years of call center experience

Benefits

Free and discounted Spectrum services like internet, TV and mobile

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees