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Chesapeake Electric · 6 days ago

Dispatcher/Customer Service Representative

Annapolis, MD

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $75K/yr

Chesapeake Electric is a rapidly growing company that values teamwork and personal growth. They are seeking a Dispatcher/Customer Service Representative to coordinate technicians and provide exceptional customer service, ensuring smooth daily operations and creating positive customer experiences.

ConsumerProperty ManagementService Industry

Responsibilities

Own the daily schedule by assigning the right technician to the right job

Monitor the dispatch board in real time and adjust to shifting priorities

Coordinate with technicians, warehouse, and leadership to keep jobs on track

Prepare next-day and two-week scheduling checklists to stay ahead of upcoming work

Conduct post-job debriefs to confirm standards were met and capture key feedback

Serve as the first impression for customers, answering calls and understanding their needs

Confidently turn inquiries into booked jobs through clear, friendly communication

Present service options and explain value in a way that builds trust

Follow up on open or canceled jobs to maximize conversions and keep schedules full

Maintain a professional, empathetic, solutions-oriented approach on every call

Share your insights and ideas to make a real impact on how we work and grow

Track booking rates, dispatch efficiency, and customer satisfaction to spot trends

Recommend process improvements that streamline communication and boost results

Collaborate across departments to strengthen teamwork and elevate the customer experience

Qualification

Dispatching experienceScheduling experienceServiceTitan proficiencyCustomer service experienceMultitasking abilityCommunication skillsDetail-orientedSelf-motivated

Required

A shared commitment to Chesapeake Electric's core values of LIGHT: (L) Lead with Integrity, (I) Innovate and Solve, (G) Grow Together, (H) High Standards Always, (T) Think of Others First

Proven experience in dispatching, scheduling, or customer service, preferably in the home services or electrical industry

Proficiency with ServiceTitan or similar CRM/dispatch platforms

Exceptional multitasking ability and composure under pressure

Strong written and verbal communication skills with a sales-minded, customer-first approach

Organized, detail-oriented, and self-motivated with a focus on results

High school diploma or equivalent

Ability to pass a background check

Preferred

Further education a plus

Benefits

Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance.

100% company-paid short-term disability.

401k with 5% match (vested immediately) + profit sharing.

Paid onboarding, ongoing training, coaching, and mentorship; apprenticeship school tuition; and even “start your own business” mentorship for those seeking to run their own shop one day.

PTO, paid birthday, paid work anniversary, and all major holidays (including Juneteenth).

Paid maternity/paternity leave and paid bereavement leave.

From weekly awards to monthly team socials and year-round celebrations, we make sure hard work gets noticed.