GovCIO · 2 days ago
Analytics Engineer (ServiceNow) SME
US-VA-Alexandria
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $172K/yr
12+ years expGovCIO is currently hiring for an Analytics Engineer (ServiceNow) SME to support a program with the U.S. Coast Guard. This role involves configuring and maintaining ServiceNow Performance Analytics dashboards, extracting and analyzing ITSM data, and collaborating with stakeholders to enhance service delivery performance.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Configure and maintain ServiceNow Performance Analytics dashboards and reports to deliver KPIs, SLA metrics, and operational insights
Extract and analyze ITSM data from ServiceNow to support leadership decision-making and improve service delivery performance
Automate reporting workflows within ServiceNow to enhance efficiency and accuracy
Collaborate with stakeholders to gather requirements and translate business needs into ServiceNow dashboard solutions
Ensure compliance with DoD and USCG data governance standards while managing sensitive information
Provide technical support and troubleshooting for ServiceNow analytics components and related integrations
Integrate ServiceNow data with external BI tools or enterprise reporting platforms when required
Qualification
Required
Bachelor's with 12+ years (or commensurate experience)
Active Secret clearance
Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, etc.)
Deep, hands-on expertise with ServiceNow Performance Analytics, reporting, and dashboard development
Strong understanding of ServiceNow data models, tables, and scripting for custom reporting solutions
Experience defining KPIs, SLA tracking, and operational metrics within ITSM frameworks
Ability to integrate ServiceNow data with external BI platforms when required
Familiarity with ITIL processes and service management best practices
Ability to communicate complex technical concepts clearly to diverse audiences
Preferred
US Coast Guard or DoD experience highly preferred
Experience with Power BI for supplemental reporting and dashboard migration
Proficiency in scripting languages (JavaScript, GlideScript) for ServiceNow customization
Knowledge of REST APIs for data integration between ServiceNow and other platforms
Familiarity with Linux environments and command-line tools for automation
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
Recent News
Washington Technology
2025-11-26
Washington Technology
2025-09-20
2025-09-12
Company data provided by crunchbase