Apply on Employer Site

Pano AI · 1 week ago

Agency Engagement Manager

United States

Full-time

Remote

Entry, Mid Level

$86K/yr - $121K/yr

2+ years exp

Pano AI is a growth-stage hybrid-remote start-up focused on tackling the wildfire crisis with advanced AI and IoT solutions. The Agency Engagement Manager will be responsible for ensuring that fire agencies and emergency management offices are effectively onboarded and utilizing Pano’s platform, while building strong relationships and driving adoption.

Artificial Intelligence (AI)HardwarePublic SafetySoftware

Responsibilities

Own Agency Relationships and Engagement: Build and maintain strong relationships with fire departments, emergency management agencies, and public safety organizations tied to Pano deployments. Serve as the primary point of contact and trusted partner for end users in the field

Lead Onboarding and Training: Drive outreach to agencies, introduce Pano’s platform, and coordinate onboarding and training to ensure users understand how to effectively incorporate Pano into their operational workflows

Drive Adoption and Ongoing Usage: Monitor engagement and usage, identify gaps in adoption, and proactively re-engage agencies to ensure Pano is being used consistently and effectively post-deployment

Partner Cross-Functionally for Execution: Work closely with Operations, Customer Success, and Sales to support deployments, align on priorities, and ensure smooth execution from installation through long-term use

Act as the Voice of the Field: Gather feedback from agencies and relay insights to internal teams to improve product functionality, usability, and real-world impact. Represent Pano professionally at trainings, conferences, and community events

Qualification

Wildfire response experienceCustomer-facing experienceTrainingOnboardingOperations managementProgram managementSaaS environmentInterest in climate resilienceCommunicationRelationship-building

Required

Bachelor's degree or equivalent professional experience, with 2+ years of experience in wildfire response, fire service, emergency management, disaster response, or a related field

2+ years of experience in a customer-facing, training, operations, customer success, or program management role

Experience working with federal, state, or local agencies is strongly preferred

Strong communication and relationship-building skills with the ability to engage diverse stakeholders

Ability to work independently, manage multiple priorities, and operate effectively in a fast-moving environment

Comfort working in a SaaS environment and collaborating across internal teams

Interest in climate resilience, public safety, and mission-driven work

Willingness to travel approximately 25% for agency visits, trainings, and events

Benefits

Comprehensive medical, dental, and vision coverage

A matching 401(k) plan

Flexible paid time off

Stock options

Company

Pano AI

Pano AI (Pano) is the leader in early wildfire detection and intelligence, providing government, utilities, insurers, and private landowners with advanced tools and realtime situational awareness to quickly mitigate wildfire threats while protecting lives, property, and the environment.

Founded in 2019

San Francisco, California, USA

51-200 employees