Scribe · 1 day ago
Customer Success Manager, Enterprise
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $180K/yr
6+ years expScribe is a fast-growing company that provides a Workflow AI platform used by over 94% of the Fortune 500. As a Senior Customer Success Manager, you will own relationships with large, strategic customers, driving adoption and expansion of Scribe's solutions to ensure they realize the full value of the platform.
Artificial Intelligence (AI)InternetProductivity ToolsSoftware
Responsibilities
Own a portfolio of Scribe’s largest Enterprise and Strategic customers (10K+ employees) across diverse industries and geographies, ensuring world-class engagement, adoption, and retention
Drive adoption and expansion by identifying new use cases, teams, and business units that can benefit from Scribe, and by proactively leading executive alignment to grow value realization
Onboard and enable new customers by designing tailored rollout and training programs that drive early success and accelerate time-to-value
Serve as a strategic advisor and trusted partner to executive sponsors and program leads, connecting Scribe’s capabilities to their organizational goals and KPIs
Lead QBRs and EBRs that communicate business outcomes, adoption metrics, and ROI, influencing renewals and multi-year expansion
Collaborate cross-functionally with Product, Support, and Marketing team members to surface customer insights, champion feature enhancements, and evolve the Enterprise experience
Manage complex renewals and upsells with precision, balancing customer advocacy and business goals to achieve best-in-class retention and revenue growth
Partner with Expansion Account Executives to define and execute account growth strategies, ensuring seamless coordination between Customer Success and Sales to maximize customer value and identify new use cases for Scribe
Spearhead customer-led initiatives—such as success playbooks, enablement programs, and reference stories—that scale Scribe’s impact across the Enterprise ecosystem
Qualification
Required
6+ years of Customer Success Experience (Enterprise) in related SaaS
Managed the full Enterprise customer lifecycle—onboarding to renewal
Ability to point to measurable lifts in adoption, NRR, or customer satisfaction
Comfortable diving into technical SaaS workflows
Ability to lead C-suite business discussions about outcomes and ROI
Ability to multithread within Account to build awareness, scope and Customer Success Qualified Leads
Data-driven—using insights to identify opportunities, tell compelling value stories, and influence executive decisions
Proactive and entrepreneurial, with a bias toward action, ownership, and high-velocity execution
Consultative and strategic mindset, balancing empathy for the customer with accountability for results
Energized by ambiguity and love building scalable processes in a fast-growing, high-performing environment
Ability to collaborate in person with key stakeholders and drive effective in-person meetings for maximum results
Preferred
Experience supporting Fortune 500 or global enterprise accounts at a high-growth SaaS company
Previous ownership of expansion and renewal metrics (NRR, GRR)
Experience with a PLG sales motion
Prior consulting or change management experience with large transformation projects
Benefits
Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet
Competitive pay and meaningful equity
Comprehensive health, dental, and vision coverage for you and your dependents
Flexible paid time off + company holidays
401(k) plan
Paid parental leave
Commuter and remote work benefits
Home office stipend
Team bonding and offsite opportunities
Company
Scribe
Scribe’s Workflow AI platform helps organizations capture and optimize how work gets done.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$130MKey Investors
StepStone GroupRedpointTiger Global Management
2025-11-10Series C· $75M
2024-02-15Series B· $25M
2021-10-18Series A· $22M
Leadership Team
Aaron Podolny
Cofounder & CTO
Recent News
Crunchbase News
2025-12-10
Sourcery
2025-11-21
Company data provided by crunchbase