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Church Mutual Insurance Company, S.I. · 6 days ago

Leave & Benefits Administrator

Milwaukee, WI

Full-time

Hybrid

Senior Level

5+ years exp

Church Mutual Insurance Company, S.I. is seeking a Leave & Benefits Administrator to manage employee leave and benefits programs while ensuring compliance with relevant laws. The role involves administering leave processes, coordinating ADA accommodations, and maintaining vendor relationships to provide exceptional service to employees.

AssociationGovernmentNon Profit

Responsibilities

Administers and coordinates employee leave and benefits programs (e.g., FMLA, disability, Workers’ Compensation, paid time off, and parental leave)—while ensuring compliance with laws and company policies

Facilitates cross-functional collaboration to resolve leave and accommodation matters

Provides employee support, manages ADA accommodations, and is a primary contact for vendor relationships

Administers end-to-end leave processes including intake, eligibility determination, documentation, tracking, and return-to-work coordination

Serves as the primary point of contact for employees and managers regarding leave policies and procedures

Maintains accurate records of leave cases and ensures timely communication with employees

Coordinates and administers workplace accommodations under the ADA

Collaborates with employees, managers, HR business partners, legal, and occupational health to assess accommodation requests and implement reasonable solutions

Maintains documentation and ensures compliance with ADA requirements

Administers and maintains various benefit and leave plans, (e.g., Short & Long-term Disability plans, Parental Leave, workers compensation, Paid Time Off (PTO), Identity Theft, and Life insurance programs), ensuring accurate tracking, compliance with policies and regulations, and timely resolution of employee and manager inquiries

Provides exceptional customer service and collaborates with stakeholders to streamline processes, improve efficiency, and enhance the overall employee experience

Monitors program effectiveness and recommends updates to policies and systems to support organizational goals and regulatory requirements

Stays informed and ensure compliance with evolving federal (e.g., FMLA, ADA), state, and local leave laws and regulations, proactively updating policies and practices as needed

Prepares and maintains required documentation, notices, and certifications

Monitors, analyzes, and prepares reports on leave trends, utilization, and compliance risks

Enters and updates leave information in HRIS or leave management systems

Monitors leave balances and coordinates with payroll for accurate compensation during leave periods

Generates reports and metrics related to leave trends, usage, and compliance

Serves as the primary liaison with third-party leave, workers compensation and disability vendors, ensuring compliance and optimal service delivery

Monitors vendor performance and service levels; escalate issues as needed

Participates in vendor selection, implementation, and ongoing evaluation

Provides clear, empathetic guidance to employees navigating leave and accommodation options

Educates employees and managers on leave policies, eligibility, documentation requirements, processes, and timelines

Coordinates with benefits and wellness teams to support employees during leave

Identifies opportunities to streamline leave, workers compensation and accommodation processes and improve employee experience

Advises on company policies and ensure adherence to benefit, leave and disability regulations, proactively recommending updates to policies as needed

Develops, implements, and maintains policies and best practices related to leave of absence and accommodations

Qualification

FMLA knowledgeADA knowledgeBenefits administrationHRIS experienceVendor managementOrganizational skillsCommunication skillsMicrosoft Office SuiteData analysisProblem-solving skillsCollaboration skillsAttention to detail

Required

Typically requires a Bachelor's degree and at least five years of experience in HR with a solid background in benefits and leave administration, or comparable education and/or experience

In-depth knowledge of FMLA, ADA, and other relevant employment laws

Strong organizational skills with the ability to manage multiple cases simultaneously

High level of accuracy and attention to detail

Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, leaders, and external vendors while maintaining a focus on a positive employee experience and service delivery

Collaborative disposition along with the ability to handle sensitive and confidential matters with tact and discretion

Experience with HRIS and/or leave management systems (e.g., ADP, Workday, UKG)

Evidence of ability to analyze information, interpret data, conduct policy analyses, and make impactful recommendations

Effective problem-solving skills to resolve benefit, leave and accommodation issues

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Familiarity with disability and workers' compensation coordination