The Millennium Group, Where Service Matters ยท 1 month ago
National Account Manager (Mail, Print, Office Services)
Hartford, CT
Full-time
Onsite
Mid, Senior Level
2+ years expThe Millennium Group is a company focused on providing exceptional service, and they are seeking a National Account Manager to oversee services across multiple locations. The role involves managing staff, ensuring quality metrics are met, and collaborating with client leadership to enhance service delivery.
Document ManagementOutsourcingPrinting
Responsibilities
Responsible for managing services in multiple states/locations to ensure that Service Level Agreements (SLAs) and quality metrics are met in accordance with client objectives
Ensure office services are being handled according to expectations and with necessary expediency; manages workflow and productivity
Supervise staff including daily activities, goal setting, team meetings, performance reviews, and hiring and disciplinary activities when needed
Monitor and approve time cards weekly for the enterprise; preparing payroll reports
Captures volumes for services provided; prepares monthly and quarterly reports
Partners with client leadership to discuss issues and recommends solutions; ensures that appropriate and consistent use of metrics and their definitions within the designated sites
Ensures staff is meeting quality and productivity standards at all times; production targets are met daily, weekly, and monthly
Able to identify and recommend service enhancements and value adds to the client
Maintains procedures and operational structure, evaluate and modify performance measures that are necessary to ensure execution of client objectives
Troubleshoot and resolve non-routine customer complaints; informs and collaborates with Director of Operations
Ensure training materials are developed and implemented, and that staff is trained to support the delivery of client products and services
Learn and support all core functions of the operation: Mail, print, shipping and receiving, switchboard, and special events
Provides exceptional customer service at all times
Other duties as assigned by Director of Operations
Qualification
Required
2-3 Years progressively responsible work experience managing a large service/operations unit
Strong proficiency in Microsoft Product Suite; Word, Excel, PowerPoint, Outlook, and Teams
Demonstrated ability to partner with all levels of management and foster strong working relationships
Strong analytical skills to assess operations, problem solve, and develop appropriate solutions/improvements
Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining, and developing staff
Proven track record in a team environment, leading productive relationships with colleagues, team members, management, and clients
Strong ability to plan, prioritize, and successfully execute multiple projects and deliverables with little or no oversight
Demonstrated ability to manage remote teams
Demonstrated ability to balance tactical business needs with strategic decisions
Preferred
4-Year college degree is preferred; or equivalent experience in related field
Company
The Millennium Group, Where Service Matters
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase