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NanoTemper Technologies · 1 month ago

Field Services Engineer

Boston, MA

Full-time

Hybrid

Mid Level

$86K/yr - $140K/yr

NanoTemper Technologies is dedicated to creating a world where every disease is treatable by providing high-quality products for drug discovery. The Field Services Engineer will serve as a technical expert, ensuring optimal performance of NanoTemper instruments through maintenance, repairs, and exceptional service delivery, while also managing customer relationships and service activities.

Biotechnology

No H1B

Responsibilities

Install, maintain, repair, and upgrade NanoTemper analytical instruments to ensure maximum uptime

Support installation and integration of complex automation hardware and software

Troubleshoot and resolve technical issues using diagnostic tools and established methodologies

Collaborate with Sales, Applications, and other teams to coordinate service activities and address customer needs

Identify customer needs and communicate upgrade or contract renewal opportunities

Manage service parts inventory and maintain accurate usage and repair records

Maintain demo instruments and repair equipment

Manage repair tickets from start to completion with clear customer communication

Ensure high customer satisfaction through quality service and professionalism

Document service activities and complete administrative tasks (expenses, timesheets) on time

Follow QMS requirements and support local/global quality and claim processes

Qualification

Customer relationship managementMechanical troubleshootingElectrical troubleshootingUnix/Linux proficiencyQuality management systemsCRM platforms (Salesforce)WrittenCustomer-centric mindsetAction-orientedSpoken EnglishWork independently

Required

Proven track record in customer relationship management within a technical service role

Experience working with quality management systems (e.g., ISO 9001), including handling nonconformities, customer complaints, and feedback

Proficiency with Unix/Linux systems and Microsoft Office

Strong mechanical and electrical troubleshooting skills using diagnostic tools and technical documentation

Fluent in written and spoken English

Customer-centric mindset with a commitment to delivering exceptional service

Action-oriented with a strong sense of urgency and ability to meet deadlines

Able to work independently while collaborating effectively with team members

Valid driver's license and clean driving record

Ability to travel within the assigned territory (approx. 60%)

Ability to lift and move up to 70 lb with assistance

Preferred

Experience with CRM platforms (Salesforce preferred)

Benefits

Flexible PTO Policy

13 Paid Company Holidays

16 weeks of 100% paid parental leave

Generous medical, dental and vision plans

401(k) with company match up to 5% dollar for dollar

Pre-tax FSA, HSA HRA and Commuter Plan

Lifestyle spending account to be used towards WiFi and cell phone

Monthly Wellness Stipend

Voluntary Pet Insurance

Opportunity to travel internationally

Company

NanoTemper Technologies

NanoTemper Technologies develops and sells biophysical tools to help scientists discover and develop new treatments..

Founded in 2008

Munich, Bayern, DEU

201-500 employees

https://nanotempertech.com/

Funding

Current Stage

Growth Stage

Leadership Team

Jocelyn Davé

Chief Product Officer

Kelley Ryan

HR Business Partner

Recent News

Pulse 2.0

NanoTemper Expands Drug Discovery Capabilities With Envue Acquisition And Launch Of Dianthus α

2025-11-07

mass-spec-capital.com

NanoTemper Technologies GmbH. (11/5/25). "Press Release: NanoTemper Strengthens Biopharma Discovery Portfolio with Acquisition of Envue Technologies and Launch of Dianthus a". Munich & Gothenburg.

2025-11-07

Venture Capital

NanoTemper Technologies Enhances Analytical Tools for Drug Discovery with Envue Technologies Acquisition

2025-11-06

Company data provided by crunchbase