SnapCode Inc ยท 1 week ago
IN-DOH-Help Desk Coordinator/Administrative Assistant
IN 46204, IN
Full-time
Onsite
Senior Level
5+ years expSnapCode Inc is a company focused on technology and cybersecurity, seeking a Help Desk Coordinator/Administrative Assistant. This role involves providing helpdesk support, administrative assistance, and procurement-related tasks while ensuring smooth operations within the Office of Technology and Cybersecurity.
Information Technology & Services
Responsibilities
Serve as the first point of contact for general questions from OTC users
Work with internal subject matter experts (SMEs) to gather accurate information and provide timely responses to end users
Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related tickets and routing them appropriately
Maintain documentation of ticket resolutions and contribute to knowledge base updates
Assist with minimal procurement activities:
Initiate and track purchase orders (POs)
Coordinate PO renewals and terminations
Order office supplies and equipment for OTC staff
Schedule meetings for the CIO and deputy CIOs
Create and manage job requisitions in coordination with HR
Submit and track PSID (PeopleSoft ID) requests for OTC employees
Support onboarding/offboarding processes, including equipment and access provisioning
Draft welcome letters and coordinate interview logistics
Provide general administrative and clerical support to OTC managers and employees
Manage daily office needs and general administrative activities
Coordinate travel arrangements for OTC staff, including lodging, transportation, and reimbursements
Assist with VPN access requests, including form preparation, routing for approvals, and submission to administrative services
Work with CAI on new job postings, interview scheduling, candidate coordination, and onboarding activities
Create and maintain OTC organizational charts
Maintain the master list of all OTC employees
Provide access to files and conversations as required by job responsibilities
Ensure confidentiality and discretion in handling sensitive information
Serve as a backup for account management tasks, including user provisioning, access reviews, and account updates as needed
Organize and coordinate division-wide quarterly meetings and all-staff events
Manage logistics including catering, RSVPs, gift cards, and technical setup
Support special projects and initiatives as directed by the CIO
Maintain records and reports related to helpdesk, procurement, and staffing activities
Qualification
Required
Associate degree or higher in Information Technology, Business Administration, or a related field (will consider min. 5 yrs. exp. in lieu of degree)
Experience in IT helpdesk or technical support roles, including experience in cross-functional coordination, ticket triage, and customer service
Experience as executive-level administrative support, including HR coordination, travel logistics, and vendor collaboration
Experience in procurement coordination or purchasing support
Experience in account or identity management support
Experience with event planning or coordination
Prior experience handling sensitive information and maintaining confidentiality
Strong attention to detail & time management with ability to multi-task and prioritize effectively in a fast-paced environment
Strong written & verbal communication skills
Strong skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Preferred
Relevant industry certifications or similar credentials
Company
SnapCode Inc
Introduction Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase