Draft Note Design ยท 1 day ago
Customer Support Specialist
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelNexxaworks is a marketing firm that focuses on creativity, strategy, and innovation. They are seeking a dedicated Customer Support Specialist to provide exceptional service and support, ensuring customer satisfaction by addressing inquiries and resolving issues.
Architecture & Planning
Responsibilities
Respond to customer inquiries via phone, email, and chat promptly and professionally
Resolve customer issues and complaints effectively, ensuring customer satisfaction
Document customer interactions in the CRM system for tracking and reporting purposes
Provide accurate information regarding products, services, and policies to customers
Escalate complex issues to appropriate departments when necessary for resolution
Identify opportunities for improving the customer support process and contribute suggestions
Qualification
Required
High school diploma or equivalent; associate's or bachelor's degree preferred
Proven experience in a customer service or support role is a plus
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Familiarity with CRM systems and customer support software is advantageous
Preferred
associate's or bachelor's degree
Benefits
Medical
Dental
Vision
PTO
Company
Draft Note Design
ABOUT US At Draft Note Design, we are more than just an architecture firm; we are visionaries, artists, and dream-weavers.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase