Bayer · 4 days ago
Director of Business Systems & Operations Capabilities
Whippany, NJ
Full-time
Hybrid
Director/Executive
$169K/yr - $253K/yr
10+ years expBayer is a company driven to solve the world’s toughest challenges, striving for a world where 'Health for all Hunger for none' is a reality. The Director of Business Systems & Operations Capabilities will transform the customer engagement landscape by designing and deploying a technology stack that leverages AI to enhance interactions with customers and support field excellence.
BiotechnologyChemicalHealth CareLife SciencePharmaceutical
Responsibilities
Shape the US Pharma field technology stack and annual capability roadmap in partnership with global Product Owners, focusing on but not limited to core platforms such as Vault CRM and integrated technologies
Lead the transformation of our customer engagement landscape by leveraging AI and innovative technologies to enhance field effectiveness and customer interactions
Collaborate with Commercial leaders, Medical teams, and franchise sales leaders to gather requirements, facilitate feedback, and identify opportunities for technology enhancements
Organize and lead fit-gap workshops with field leadership, marketing, and medical partners to assess and prioritize capability improvements
Advocate for and educate stakeholders on system capabilities that address key business needs; act as a change champion for new technology rollouts
Establish and maintain robust system testing processes, including SIT and UAT for all releases
Architect integrations and interfaces in collaboration with IT to support critical business processes (e.g., Promotional Events, Sampling), define SLAs, and establish operating models
Lead large-scale, cross-functional project teams for new capability or technology rollouts
Develop documentation and deliver training for new systems and capabilities as part of US Pharma-wide deployments
Serve as the primary business partner to IT for field hardware/software deployment, ensuring alignment with business objectives and effective communication with field leaders
Identify and implement opportunities for automation and system complexity reduction across US and global business systems
Represent US-specific business requirements to global Product Owners for business systems and integrations
Champion the creation of a more cohesive and intuitive user experience as we build and evolve our customer engagement platform
Qualification
Required
Bachelor's degree required
Experience, in the healthcare industry managing business and/or sales technology solutions (e.g., Salesforce, Veeva CRM, Vault CRM, etc)
Proven ability to design IT solutions and system architectures
Excellent communication, presentation, and interpersonal skills
Ability to lead and influence cross-functional teams without direct authority
Experience establishing scalable, end-to-end business processes
Strategic mindset and proactive, collaborative approach
Preferred
10+ year of industry experience
Strong project management and organizational skills, with experience in agile methodologies preferred
Experience leveraging AI and digital technologies to drive business transformation is highly desirable
Benefits
Health care
Vision
Dental
Retirement
PTO
Sick leave
Company
Bayer
Bayer is a life science company that specializes in the areas of health care and agriculture.
10001+ employees
H1B Sponsorship
Bayer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (71)
2023 (76)
2022 (141)
2021 (138)
2020 (117)
Funding
Current Stage
Public CompanyTotal Funding
$9.34BKey Investors
Bank of AmericaBill & Melinda Gates FoundationTemasek Holdings
2025-09-26Post Ipo Debt· $331.5M
2024-12-06Post Ipo Debt· $5.29B
2022-11-08Grant· $12M
Leadership Team
Wolfgang Nickl
Member of the Board of Management of Bayer AG and CFO
Abi Abitorabi
VP, CGT Platform Implementation Lead
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase