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SAFE Credit Union · 1 day ago

Branch Supervisor/Assistant Branch Manager (Watt)

North Highlands, California

Full-time

Onsite

Mid, Senior Level

$32.98/hr - $41.23/hr

1+ years exp

SAFE Credit Union is committed to providing quality service and fostering a positive company culture. The Branch Supervisor/Assistant Branch Manager is responsible for supervising branch employees, ensuring compliance with policies, and achieving sales and service objectives while maintaining positive relationships with members and staff.

Financial Services

Responsibilities

Develop and maintain positive member and staff relationships

Ensure that staff members are providing consultative member service

Conduct member profiling methodology to determine member needs. Confer with members on various products and services to meet their needs. Explain benefits and features

Open accounts, accept loan applications, and conduct loan closings

Act as a bridge between members and departments to promote and enhance new and existing relationships

Resolve errors and member complaints

Initiate sales-and-service activities

Assist in achievement of branch sales and service goals, both from personal actions and encouragement of staff. Refer members to other areas of the Credit Union for assistance

Convert sales strategies provided by leadership into tactical, implemented daily actions; assist in the development and implementation of sales-and-service programs and campaigns

Develop and maintain a proactive book of business to create ongoing and new sales opportunities, and to increase member relationships

Track and assess results of subordinates

Perform operational duties

Responsible for the balancing functions of the branch and the Service Representatives

Maintain files

Complete regulatory reports

Conduct staff meetings on operational and regulatory matters

Perform branch audit functions, ensuring branch security procedures are carried out

Monitor and perform overrides and check approvals for team

Manage the branch’s cash and negotiable items, within approved limits

Perform duties of a Service Representative, as needed, to ensure excellent member service

Participate in training and development

Conduct training programs on product knowledge, sales and service techniques, and security procedures

Review and monitor training progress for staff members

Train and develop subordinates to reach their full potential

Maintain and develop personal skills to achieve higher level of responsibility through ongoing internal and external programs

On a voluntary basis, participate in community activities

Perform administrative duties

Review and approve attendance reports and timecards

Prepare memos and correspondence

Complete and transmit timely sales referral and tracking reports

Act in a supervisory capacity

Establish schedules and develop work assignments to assure a smooth-running branch

Conduct monthly and annual staff performance reviews

Coach and counsel subordinates on an ongoing basis, give positive reinforcement, recognize and reward staff when warranted, and identify and take corrective action in the event of sub-standard performance

Implement emergency procedures, when necessary, to ensure the safety and well-being of staff and members

Other duties, as assigned

Qualification

Sales strategiesCustomer serviceLeadershipTrainingDevelopmentTeam managementEffective communicationTime managementProblem-solving

Required

Bachelor's degree from four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience

Effective communication skills

Ability to function in a team environment; proven team player

Capacity to organize, supervise, and delegate effectively

Ability to motivate self and others

Ability to make decisions and assume responsibility for them

Ability to manage time effectively

Excellent communication skills (verbal, written, listening skills, and empathy)

Expert ability to build relationships with other leaders, business partners, and stakeholders

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to interpret a variety of instructions furnished in written, oral, or schedule form

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls

The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl

The employee must occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision

The noise level in the work environment is usually moderate