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Oklahoma's Credit Union · 1 week ago

Resolutions Specialist - Onsite Position, Bilingual Preferred

Oklahoma City, OK, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Oklahoma's Credit Union has been serving Oklahomans for over 60 years, providing financial services and support. The Resolutions Specialist role focuses on delivering exceptional member service, assisting with credit union products, managing delinquent accounts, and ensuring compliance with policies.

BankingCreditFinancial ServicesPersonal Finance

Responsibilities

Provide outstanding member service and contribute to overall team effort

Fully understand and actively assist members in using credit union products and services

Contact delinquent accounts to request payment, record promises on accounts and schedule follow-up contact

Notify co-signers of delinquent accounts according to due dates

Initiate appropriate follow-up action on mail retuned as undeliverable

Prepare correspondence on delinquent accounts that require special handling

Skip-trace accounts according to established practices

Research disputed delinquent account balances; correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors

Refer additional products and services as appropriate

Ensure confidentiality regarding member transactions and information

Ensure compliance with all credit union policies and procedures