Horizon Retail Construction · 3 months ago
IT Helpdesk Technician - Level 1
Sturtevant,WI,US
Full-time
Onsite
New Grad, Entry LevelHorizon Retail Construction, an established national general contractor, has an immediate opening for an IT Helpdesk Technician – L1 at our Corporate Headquarters in Sturtevant, Wisconsin. The role involves maintaining help desk tickets, providing technical support for hardware and software issues, and assisting with IT projects and business initiatives.
Real Estate
Responsibilities
Responsible for maintaining help desk tickets
Set-up and deploy equipment to new office and field employees
Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
Identify hardware and software technical issues and malfunctions
Provide training to end users as well as create and maintain training manuals
Perform physical inventory, minor hardware repair, equipment delivery, and testing
Assist with IT projects and business initiatives
Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
Basic server access to create/modify/terminate user accounts, phone management, etc
Qualification
Required
Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
Ability to work in a team environment to meet critical deadlines
Experience with Apple devices such as iPhones and iPads
Previous customer service experience
Preferred
Experience with Ticket and Asset Management software (e.g., Lansweeper)
Someone who has good written, oral, listening skills and customer service
Power Automate Experience
Benefits
Health, dental, vision, life, critical illness, and accident insurance
Flex spending account
401(k) with company match
Company
Horizon Retail Construction
Horizon Retail Construction is a construction company that provides general contracting and construction services.
Founded in 1993
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase