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Inside Higher Ed · 3 days ago

IT ServiceNow Administrator

Savannah, GA

Full-time

Onsite

Entry, Mid Level

$75K/yr - $75K/yr

2+ years exp

Augusta University is Georgia's innovation center for education and health care, and they are seeking an IT ServiceNow Administrator to manage and maintain the ServiceNow platform. This role involves supporting service management initiatives, ensuring platform efficiency and security, and collaborating with various stakeholders to enhance service delivery.

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Responsibilities

Manage and maintain the ServiceNow platform, including user and group management, roles, ACLs, and data policies

Configure and customize applications, workflows, forms, and UI policies using ServiceNow best practices

Perform regular platform upgrades, patching, and performance tuning

Support ITIL processes including Incident, Problem, Change, Request, and Knowledge Management

Maintain and enhance the Service Catalog and associated workflows

Oversee and maintain the Configuration Management Database (CMDB), ensuring data integrity and accuracy

Develop and maintain integrations with external systems using APIs, MID Servers, and Integration Hub

Automate tasks and processes using Flow Designer, Business Rules, Script Includes, and other scripting tools

Ensure compliance with organizational policies, security standards, and audit requirements

Participate in governance activities and contribute to platform strategy and roadmap planning

Provide technical support and training to end-users and stakeholders

Collaborate with business units to gather requirements and deliver solutions that meet organizational goals

Maintain documentation for configurations, customizations, and standard operating procedures

Apply process improvement methodologies to enhance service delivery and operational efficiency

Use data-driven decision-making to identify trends, root causes, and opportunities for optimization

Perform all other duties as assigned

Qualification

ServiceNow administrationITIL principlesJavaScriptSQLHTMLRelational DatabasesIdentity ManagementInformation SecurityVendor ManagementAnalytical skillsCommunication skillsProblem-solving skillsOrganizational skills

Required

Bachelor's degree from an accredited college or university and a minimum of two years of experience in computer science, information technology, or related field OR Associate's degree from an accredited college or university and five years of experience