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TKC Holdings, Inc. · 1 day ago

Telecom Technician

Beaver, UT

Full-time

Onsite

Mid Level

$20/hr - $23/hr

3+ years exp

TKC Holdings, Inc. is a company that values employee growth and offers exceptional training opportunities. The Telecom Technician serves as the primary interface for facility system inquiries and is responsible for managing inmate inquiries, repairing telephone sets, and providing updates on phone system status.

ElectronicsFood and BeverageHospitality

Responsibilities

Track and manage inmate inquiries (grievances), complaints and responses

Add and maintain PIN Number Investigations

Assist facility investigative personnel with reporting needs & tasks

Coordinate planned site visits and materials delivery through facility security

Report generation to meet facility requirements

Report generation assistance and limited training to new facility personnel

Provide weekly update of phone system status, repairs made, open items

Repair or replace broken telephone sets

Assist technical support with system troubleshooting

Complete RMA forms and track/ship tablets for replacement

Use the software to troubleshoot and provide reports when needed

Retrieve defective tablet/s and distribute spare equipment as needed

Create trouble tickets and track repair/equipment requests

Research and respond to complaints in established timelines so that problems are resolved in a timely manner

Maintain ongoing tablet/onsite equipment inventory

Must work (5) days a week, (8) hours a day inside correctional facility

Other duties as assigned

Qualification

Computer hardware maintenanceSoftware managementNetworkingCustomer serviceReport generationTroubleshootingInventory management

Required

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Customer service experience

3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking

Position can require overtime, non-standard schedules and evening or night shifts