Cresta · 2 days ago
Senior IT Engineer
United States
Full-time
Remote
Senior Level
$140K/yr - $160K/yr
5+ years expCresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Senior IT Engineer will ensure the seamless operation of the company's predominantly macOS-based IT infrastructure, leading various responsibilities including system administration, identity and access management, and technical support.
Artificial Intelligence (AI)Intelligent SystemsMachine LearningNatural Language ProcessingTelecommunications
Responsibilities
Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability
Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications
Utilize Jamf Pro for the deployment, management, and security of all company Mac devices, implementing best practices for device lifecycle management. Microsoft Intune policy management
Manage and support Google Workspace applications, ensuring efficient communication and collaboration among team members
Develop and maintain advanced scripts to automate routine tasks, enhancing operational efficiency and reducing manual intervention
Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability
Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations
Provide expert-level technical support to staff, resolving complex hardware and software issues promptly
Lead IT projects from conception to completion, including system upgrades, migrations, and the implementation of new technologies
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus
Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment
Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments
Advanced knowledge of Microsoft Intune, application deployment, and device management
Advanced proficiency in administering Jamf Pro, focusing on support and device policies, including integration with identity and access management solutions like Okta
Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration, demonstrating a cloud-first approach to IT infrastructure
Advanced scripting skills in languages such as Bash, Python, and PowerShell: applied to automate tasks, enhance scalability, and deliver efficient, secure results
In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager, including integration with Jamf Pro, Jamf Connect, and Crowdstrike to streamline device deployment and management
Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure, including network equipment, to ensure seamless IT operations
Proven ability to work individually and in a team-oriented, collaborative environment, adapting to the dynamic needs of a startup setting
Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments, ensuring comprehensive IT assistance
Preferred
Prior experience in startup environments is a plus, indicating adaptability and a proactive approach to evolving technological landscapes
Benefits
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Company
Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
201-500 employees
H1B Sponsorship
Cresta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$276MKey Investors
Tiger Global ManagementSequoia CapitalGreylock
2024-11-19Series D· $125M
2022-03-17Series C· $80M
2021-03-31Series B· $50M
Leadership Team
Ping Wu
CEO
Tim Shi
Co-Founder, Board Member
Recent News
Greylock
2025-12-02
Company data provided by crunchbase