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YMCA of the USA · 1 day ago

Vice President of Operations

Raleigh, NC

Full-time

Onsite

Director/Executive

10+ years exp

YMCA of the USA is seeking a Vice President of Operations for the YMCA of the Triangle. This role provides strategic leadership and oversight for branch operations, driving operational excellence and financial performance while ensuring alignment with the Association’s mission.

Career PlanningCommunities

H1B Sponsor Likely

Responsibilities

Provides Executive Leadership to Branch Operations

Directly hires, supervises, and supports Branch Executive Directors within a defined portfolio: Alexander Family YMCA, Poyner YMCA, Southeast Raleigh YMCA, A.E. Finley YMCA and the Kerr Family YMCA, ensuring high levels of performance, engagement, and alignment with YMCA values, policies, strategic plan, and business goals/objectives

Leads Facility Experience in Partnership with Properties and Facilities Teams

Collaborates closely with Association properties and facilities teams to ensure a high-quality, safe, and welcoming environment across all YMCA facilities. Provides leadership in the planning and execution of capital maintenance and, when applicable, capital improvement projects, with a focus on minimizing disruption to programs, members, and participant experiences

Directs and Supports Association Improvement & Quality (I.Q.) Teams

Provides leadership and direction for assigned Improvement and Quality (I.Q.) Teams aligned with the position’s programmatic portfolio, ensuring intentional program design, consistent delivery, and measurable impact across branches and initiatives. Serves as an active member of cross-functional organizational teams and champions the work of these teams by fostering collaboration, promoting best practices, and ensuring alignment with strategic priorities. This role plays a key part in embedding a culture of continuous improvement and organizational learning across the Association

Serves as a Liaison to Y-USA for Movement-Wide Innovation and Standards

Acts as the primary liaison with YMCA of the USA (Y-USA) for key areas within the position’s portfolio, ensuring alignment with national strategies, innovations, and best practices. Supports implementation of Y-USA membership compliance directives, program quality standards, and strategic initiatives across relevant departments. Stays informed of emerging trends and collaborates with internal teams to adapt and apply movement-wide innovations that strengthen organizational performance, elevate member and participant experience, and advance the YMCA’s mission locally and nationally

Leads Strategic and Operational Planning

Offers both strategic and tactical direction for branch operations across the YMCA of the Triangle, with a focus on long-term impact, operational alignment, and continuous improvement

Leads Budget Development and Fiscal Accountability

With an organizational-first mindset and in partnership with branch and organizational leadership, develops annual operating budgets for assigned branches, actively supports the budget planning process, and proactively ensures financial performance meets or exceeds all planned targets/goals. Actively monitors and adjusts revenue and expense forecasts as needed

Monitors and Drives Operational Performance

Analyzes key performance metrics to identify trends, celebrate progress, and address areas for improvement across branches and with the organization. Aligns operational outcomes with branch, regional, and Association-wide goals

Strengthens Operational Efficiency and Integration

Focused on impact, collaborates with organization and branch leaders to enhance operational systems, streamline practices, and ensure consistent execution of policies and procedures across branches/all operations

Champions Inclusion and Belonging

Partners to implement inclusive strategies and frameworks that support welcoming environments, equitable practices, and responsive operations within branches

Ensures Risk Management and Facility Safety

Maintains high standards for safety and risk mitigation across all facilities. Oversees implementation of YMCA safety policies, protocols, and best practices to ensure safe and well-maintained environments

Supports Workforce and Talent Development

Collaborates with the operational leadership and branch executives to strengthen workforce planning, leadership development, succession planning and talent management across operations

Drives Philanthropic and Community Engagement

Builds and maintains strategic relationships with donors, elected officials, community partners, and funding sources. Supports annual campaign efforts and manages a portfolio of donors to strengthen community impact and philanthropic growth

Leads Innovation and Business Development

Cultivates a culture of innovation and entrepreneurship, identifying opportunities to expand services, improve operations, and drive mission-aligned growth

Supports Strategic Expansion Initiatives

In partnership with executive leadership, evaluates new market opportunities, assesses risk, and contributes to the planning and development of new facility branches within the YMCA of the Triangle service area

Fosters Organizational Alignment and Culture

Leads and serves on cross-functional leadership teams, promoting collaboration, accountability, and a spirit of shared success across the Association

Demonstrates Mission-Driven Leadership

Leads by example and actively promotes a culture rooted in the YMCA’s core values. Encourages continuous learning, strong teamwork, and a commitment to excellence

Performs other responsibilities as assigned by the Chief Executive Officer or Chief Operating Officer to advance the YMCA’s mission and organizational goals

Qualification

YMCA operations experienceFinancial managementStrategic planningTeam leadershipMicrosoft 365 proficiencyCommunity engagementProject managementJudgmentProfessionalismConflict resolutionCommunication skillsOrganizational skills

Required

Bachelor's degree and at least ten years of progressive experience in YMCA operations or a comparable membership-based organization, with a strong record of growth and operational success

Proven ability to lead, coach, and develop high-performing teams through complex initiatives and organizational change

Strong relationship-building skills with experience engaging community partners, volunteers, and cross-functional teams

Demonstrated excellence in financial management, strategic planning, data-informed decision-making, and operational execution

Exceptional communication skills—including writing, presentations, meeting facilitation, and public speaking—across in-person and virtual environments

Highly proficient in Microsoft 365 and able to quickly learn and apply new technology and data tools

Strong organizational and project management skills with the ability to multitask, meet deadlines, and deliver high-quality work under pressure

Skilled in conflict resolution, exercising sound judgment, and maintaining confidentiality and professionalism

Deep commitment to the YMCA Mission and Purpose, modeling values that foster collaboration, culture, and high performance

Company

YMCA of the USA

Glassdoor3.9

YMCA of the USA is the national resource office for the nation's YMCAs. Located in Chicago, IL, YMCA of the USA exists to serve YMCAs.

Founded in 1844

Chicago, Illinois, USA

51-200 employees

http://www.ymca.net/

H1B Sponsorship

YMCA of the USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)