Digital Software Inc · 2 weeks ago
Client Partner
San Antonio, TX
Full-time
Onsite
Mid, Senior LevelDigital Software Inc is seeking a Client Partner to act as a strategic liaison between the company and its key clients. This role focuses on building long-term relationships, ensuring client satisfaction, and driving account growth through upsells and expansions.
AnalyticsBig DataBusiness IntelligenceCloud Data ServicesCRMData IntegrationData VisualizationRoboticsSoftwareText Analytics
Hiring Manager
Sinduja Sree
Responsibilities
Serve as the primary point of contact for assigned clients, maintaining regular communication via calls, emails, meetings, and correspondence
Build and strengthen client relationships to foster trust, loyalty, and long-term partnerships
Understand client needs, challenges, and goals; provide strategic guidance, consultations, and customized solutions
Identify opportunities for account growth, such as upsells, cross-sells, or expansions, and collaborate with internal teams to deliver value
Resolve client issues, concerns, or complaints efficiently to ensure high satisfaction and retention
Develop and execute account plans, including revenue targets, renewal strategies, and risk assessments
Conduct market research, analyze client data, and provide insights to improve services or products
Coordinate with internal teams (e.g., delivery, product, or support) to ensure seamless service execution
Track and report on account performance, including metrics like retention rates, revenue growth, and client feedback
Negotiate contracts, renewals, or pricing adjustments while adhering to company guidelines
Qualification
Required
Experience in client relations management or customer advocacy
Strong communication skills for maintaining regular contact with clients
Ability to build and strengthen client relationships
Understanding of client needs, challenges, and goals
Experience in providing strategic guidance and customized solutions
Ability to identify opportunities for account growth
Experience in resolving client issues and ensuring satisfaction
Ability to develop and execute account plans
Experience in conducting market research and analyzing client data
Ability to coordinate with internal teams for service execution
Experience in tracking and reporting on account performance
Negotiation skills for contracts, renewals, or pricing adjustments
Preferred
Experience in professional services, tech, consulting, or agency environments
Familiarity with upselling and cross-selling strategies
Experience in developing revenue targets and renewal strategies
Company
Digital Software Inc
Information technology consulting company offering solutions in Integration, Information and Analytics, Cloud Enablement and Automation
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-02-18
Google Patent
2025-02-18
2025-02-18
Company data provided by crunchbase