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Spectrum · 1 day ago

Client Services Manager I, Spectrum Business

Ballwin, MO

Full-time

Onsite

Mid, Senior Level

4+ years exp

Spectrum is a company that provides modern enterprise technology solutions to some of the country’s biggest brands. As a Client Services Manager, you will improve client experiences and drive retention by advising VIP clients, collaborating with sales, and managing client interactions to resolve issues.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Advise clients on their business strategy to highlight Spectrum Business best practices and products

Work with the client finance team to ensure proper billing of ordered services

Advocate for VIP clients, lead support teams and provide account profile audits to accelerate client issue resolutions

Collaborate with Sales to increase sales of add-ons and renewals

Track and report on client account trends for leadership to leverage

Monitor and respond to client technical support and billing issues to resolve all client open actions

Conduct post-mortem and root cause analysis to prevent future client issues

Qualification

B2B client services managementInternet technologiesMicrosoft Office proficiencyPrioritization skillsOrganizational skillsTelecommunications industry experienceEnglish communication skillsMaintaining confidentiality

Required

Experience: Four or more years of B2B and client services management experience; History of building and managing a Client Services team focused on a named account list

Education: Bachelor's degree in a related field or equivalent experience

Technical skills: Understanding of internet technologies, LAN, WAN, MAN, VPN, CLEC, fiber and metro Ethernet; Proficient in Microsoft Office

Skills: Organizational, prioritization and English communication skills

Abilities: Expert in maintaining company and client confidentiality

Availability: Travel to and from assigned territories and company facilities. Valid driver's license

Preferred

Experience in a retention or sales environment

Telecommunications industry experience

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees