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Spectrum · 6 days ago

Customer Service Representative | Technical Support

Morrisville, NC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a leading provider of communication and entertainment products, and they are seeking a Customer Service Representative focused on Video Repair. In this role, you will leverage your communication and problem-solving skills to assist customers with cable and video services, ensuring a high-quality customer experience.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service

Representing a Fortune 100 company and being the voice of Spectrum

Troubleshooting and resolving technical issues related to cable and video services

Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more

Resolving TV inquiries while creating best-in-class customer experiences

Working in an open, friendly environment with a supportive, energetic team

Qualification

Customer service experienceMS OfficeComputer skillsMulti-taskingCommunication

Required

High school diploma or equivalent

Ability to work a variety of schedules including nights, weekends, and holidays

Ability to read, write, speak and understand English

Preferred

6+ months of customer service experience

1+ year working with computers and software applications

6+ months of heavy volume phone experience in customer service or a call center

MS Office, computer skills, typing

Communication, organization, time management, multi-tasking, customer service

Dependable, professional, solution-oriented, results-driven, resilient

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees