BMO U.S. · 1 day ago
Business Banking Relationship Manager
Palatine, IL
Full-time
Onsite
Mid, Senior Level
$58K/yr - $106K/yr
4+ years expBMO U.S. is a company that focuses on making a positive impact in local communities. The Business Banking Relationship Manager is responsible for cultivating and managing relationships with small business clients, developing sales strategies, and ensuring customer retention.
Banking
Responsibilities
Proactively develops and executes sales strategies to attract new business clients and expand existing relationships
Develops internal and external networks and referral sources to ensure ongoing growth of BMO's business
Generates appointments and opportunities to grow business results through targeted sales efforts
Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives
Identifies prospective customers and cross-sells additional products and services to meet their needs
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager
Understands the local market and proactively develops relationships with centres of influence
Delivers exceptional customer service and builds trust by providing expertise, responsive service, and support
Develops and maintains long-term profitable relationships and expands wallet share within the assigned portfolio
Answers inquiries and provides accurate information about business banking products and services
Understands customer needs and offers financial solutions that meet customer goals
Resolves or escalates issues
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
Provides advice and guidance to assigned business/group on implementation of solutions
Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives
Breaks down strategic problems, and analyses data and information to provide insights and recommendations
Monitors and tracks performance, and addresses any issues
Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives
Provides input into the planning and implementation of operational programs
Executes work to deliver timely, accurate, and efficient service
Supports the development and promotion of a business/group program
Follows security and safeguarding procedures and applies due diligence in accordance with Bank’s policies and ethical standards for the prevention of loss due to fraud, robbery, counterfeiting, money laundering, or defalcation
Maintains the confidentiality of customer and Bank information in compliance with Bank policies and procedures
Identifies risks and takes appropriate actions, including all documentation and other regulatory requirements to maintain operational integrity
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus
Exercises judgment to identify, diagnose, and solve problems within given rules
Works independently on a range of complex tasks, which may include unique situations
Broader work or accountabilities may be assigned as needed
Qualification
Required
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
Strong financial analysis skills, with a demonstrated ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive business growth and mitigate risk
Strong knowledge of business banking products, lending processes and loan documentation, and supporting policies, procedures, and technologies
Strong experience with customer sales and service
Technical proficiency gained through education and/or business experience
Verbal & written communication skills - In-depth
Collaboration & team skills - In-depth
Analytical and problem solving skills - In-depth
Influence skills - In-depth
Data driven decision making - In-depth
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO U.S.
We’re a bank, but there’s more to it than that. We're a top ten bank in North America and have been serving our customers since 1817.
5001-10000 employees
H1B Sponsorship
BMO U.S. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (11)
2023 (41)
2022 (22)
2021 (14)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Mike Morton
Vice Chair U.S. Commercial Banking
Recent News
2025-10-16
2025-09-23
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