Wilson Company ยท 1 day ago
Customer Service Representative
Schertz, TX
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
4+ years expWilson Company is seeking a Customer Service Representative to provide service excellence and act as a trusted advisor for their customers' fluid power needs. The role involves generating quotes, processing orders, and ensuring customer satisfaction through effective communication and technical support.
ElectronicsManufacturing
Responsibilities
Generate quotes, enter orders, contact vendors, update records, and track orders through the ERP system in a timely and accurate manner
Engage with internal and external customers on behalf of Wilson Company, providing professional, knowledgeable, and responsive service
Communicate effectively with English- and Spanish-speaking customers, both verbally and in writing, to support inquiries, orders, and technical discussions
Work with internal CSR teams and other departments to identify appropriate solutions to customer needs and challenges
Identify and review customer needs and specifications to determine an accurate bill of material, competitive pricing, and shipment cycle
Answer detailed questions related to hydraulic, pneumatic, and fluid power products, pricing, quality, and applications
Contact customers following sales to ensure ongoing satisfaction and resolve any outstanding issues or concerns
Work independently with minimal supervision from the Branch Manager, using initiative and sound judgment
Solve customer application problems by applying strong technical knowledge of hydraulics and related systems
Cross over competitive products and recommend suitable alternatives
Expedite customer orders as required
Process customer returns and troubleshoot order processing issues
Assume the product specialist role for assigned product lines (e.g., cylinders, HVD, pumps, Versa, TFD, etc.), demonstrating a strong understanding of product features and applications
Load and maintain customer part number cross-references and specific pricing information
Utilize printed and online vendor resources to support product selection and application questions
Keep product knowledge and reference information current
Provide product literature and technical documentation to customers
Pick, pack, and ship items as necessary
Remain current on product developments through company and vendor training, trade journals, and supplier literature
Participate in occasional customer site visits with field sales representatives
Assist with retail store activities as required
Assist with warehouse activities as required, including cycle counting and receiving
Qualification
Required
Bilingual in Spanish and English, with the ability to speak, read, and write fluently in both languages
Very strong understanding of hydraulics, pneumatic systems, and fluid power products, including their applications
Proven ability to quickly learn, retain, and apply knowledge across multiple product lines
Mechanical and mathematical aptitude
Strong customer service mindset with a courteous and positive attitude
Effective listening, clarification, and communication skills
Ability to work well in a fast-paced, team-oriented environment
Strong attention to detail with a high level of accuracy
Ability to build and maintain long-term customer relationships
Commitment to continuous learning and technical development
Proficiency with the Trulinx ERP system
Strong problem-solving and troubleshooting skills
Working knowledge of Microsoft Office and other standard business software
Completion of Wilson Internal L3 training requirements or IFPS certification, or the ability to obtain
4-8 years customer service experience with strong understanding of Hydraulic/Pneumatic/Fluid Power products and their application is required
Preferred
Technical school or four-year degree preferred, or 6-10 years of industry experience
Company
Wilson Company
Wilson Company is a wholesale company that provides electrical controls, filter carts, and hydraulic power unit.
51-200 employees
H1B Sponsorship
Wilson Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
G
Gant Bills
Chief Executive Officer
J
John Wilson
Founder
Recent News
2025-01-28
Company data provided by crunchbase