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Spectrum · 1 day ago

Bilingual Customer Service Representative- Mobile Chat Billing

United States

Full-time

Remote

Entry Level

1+ years exp

Spectrum is a leading provider of communication and entertainment products, and they are seeking a Bilingual Customer Service Representative to provide customer support for Spectrum Mobile Services via web-chat. The role involves handling billing inquiries, managing customer interactions, and ensuring a high-quality customer experience.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Provide basic customer support related to Spectrum Mobile Services via web-chat communication tools

Handle billing inquiries and payments

Provide account management support in a manner consistent with Charter’s policies, procedures and quality standards

Support all efforts to simplify and enhance the customer experience

Receive multiple simultaneous messages through web-chat and respond to inquiries in a manner that meets quality and performance standards

Handle full service end to end billing related questions, issues and concerns ranging from general questions to payment related items

Demonstrate accountability by following through on all necessary customer touch points with appropriate sense of urgency

Manage customer interactions professionally and efficiently

Accurately document customer account records based on actions taken

Fulfill work schedules as required

Perform other duties and/or projects as assigned

Qualification

Bilingual EnglishBilingual SpanishCustomer service experienceMS OfficeDependabilityMulti-taskingTypingResilienceCommunicationProblem-solvingCritical thinkingAttention to detail

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English and Spanish

Preferred

Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers

Technical Skills: MS Office and personal computer skills

Skills: Communication, dependability, multi-tasking, typing, customer service

Abilities: Problem-solving, critical thinking, attention to detail, resilient

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees