Apply on Employer Site

Pine Street Inn · 1 day ago

Employee Engagement Partner

Boston, MA

Full-time

Hybrid

Senior Level

$80K/yr - $96K/yr

5+ years exp

Pine Street Inn is dedicated to ending homelessness by providing comprehensive programs and services. The Employee Engagement Partner will support program and department leaders to ensure a positive employee experience and act as a liaison between various HR teams and the departments they support.

Homeless ShelterNon ProfitTraining

Responsibilities

Work with colleagues in the HR department in support of agency and department goals

In conjunction with HR colleagues, consistently identify, organize, promote and operationalize approved opportunities to advance or streamline HR process of operations

Facilitate cooperative relationships with all PSI programs and departments

Always model behavior that is in support of PSI values and in compliance with PSI policies

Model discretion and professionalism for all PSI staff at all times

Provide visible, valuable participation in all Pine Street activities including but not limited to general staff meetings, department staff meetings, organization-wide events

Assist in addressing employee relations issues including complex and emotionally charged employee relations issues using expert judgement and guidance. Duties will include, scheduling of meetings, notetaking during meetings, conducting further research or data collection including Dashboard, preparing final corrective action drafts and other employee relations documents

Assist in conducting thorough, effective and objective investigations to conclusion

Assist in coordinating activities to develop the affirmative action policies and the Affirmative Action Plan

Conduct Exit Interviews and oversee exit process for resigning employees

Analyze exit interview data and compile to work with the Senior Director of HR Operations and Engagement to identify trends impacting the larger organization

Ensure that HR policies are communicated and followed and act as advisor when it comes to policy and/or procedure questions

Manage the employee grievances process and protocol

Act as advisor to department and program leaders on writing and delivering performance feedback

Generate and track reports and communications with supervisors and managers to ensure timely and appropriate use of Cornerstone on Demand technology in the provision of employee reviews. Coordinate exceptions and system changes and track exceptions in coordination with Senior Director of HR Operations and Engagement

Facilitate trainings and serve as administrator of the PSI performance management system for assigned departments/programs. Create and maintain communications with supervisors and managers on successful completion of employee performance evaluations. Promote use of performance management technology throughout work with managers

Mediate issues related to workplace disagreements and support program management with facilitation of difficult conversations with staff

Assist program management with development and implementation of personnel related program policies

Partner with HR colleagues in the coordination of activities to enhance employee engagement

Act as the liaison for staff training and development opportunities. Provide information and guidance to the Learning and Development staff on training and staff development needs at assigned programs and departments

Coordinate language translation resources for related documents and meetings as required by program/departments

Participate in various HR programs including orientations, benefits meetings and fairs, performance management meetings and trainings

Participate in cross-training opportunities with other HR team members in order to provide backup and support as requests

Qualification

HR generalist experienceEmployee relationsPerformance managementLabor law complianceOrganizational skillsEmpathyInterpersonal skillsVerbal communicationWritten communicationProblem-solving

Required

Minimum of five (5) years of HR generalist experience; or equivalent combination of skills and experience

Strong planning and organizational skills; superior interpersonal, verbal and written communications skills

Demonstrated experience building strong partnerships with managers to deliver expert HR guidance

Demonstrated experience with employee relations matters, including corrective actions, performance management, coaching/training, and leaves of absence administration

Have a general understanding of labor law and compliance

Highly developed organizational and communication skills, including strong written communication skills

Must have good judgement, and be able to handle sensitive or confidential information with discretion

Must be approachable with an ability to facilitate, mediate or drive difficult conversations and decisions

Flexible, creative approach to problem-solving

Ability to display empathy and to reinforce professional boundaries during difficult/stressful conversations

Must be able to adapt to competing or changing priorities

Must be action oriented and take initiative to address difficult situations

Must be able to perform a wide variety of difficult tasks at the same time

Must be able to work with diverse constituencies in a stressful environment

Preferred

Experience working in an HR department supporting programs servicing homeless or individuals suffering from complex disabilities and facing significant barriers to housing

Successful experience supporting a human/social service, academic department or business unit