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Spectrum · 1 week ago

Call Center Outbound Sales Representative (Bilingual Spanish)

Maitland, Florida

Full-time

Onsite

Entry Level

1+ years exp

Spectrum is a leading company in the Call Center industry, seeking an Outbound Sales Representative to connect families to essential services like Internet, Mobile, TV, and Phone. The role involves expanding the customer base, achieving sales goals, and ensuring customer satisfaction through effective communication and follow-up strategies.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively support efforts to make our services more accessible and user-friendly for customers

Consistently meet and exceed monthly sales quotas by adding new lines of service (PSUs) and upselling existing customers

Handle all prospects with courtesy and professionalism, ensuring a high level of satisfaction in every interaction

Act as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services

Create and maintain a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy

Qualification

Consultative sales approachBilingual - SpanishMS OfficeCall center experienceMultitasking abilityIndependent work ethicCommunication skillsAttention to detail

Required

High School Diploma, GED, or equivalent

1+ year of call center and/or sales experience, empowering you to hit the ground running and drive results

Proficiency in MS Office and related software applications

Comfortable using a personal computer, telephone/dialer, headset, copier, fax, and calculator

Strong verbal and written communication skills in English and Spanish

Clear, concise, and professional oral communication

Strong listening and interpretation skills to understand and meet customer needs

Consultative sales approach, including needs analysis, objection handling, and effective closing

Judgement and initiative to make informed decisions

Attention to detail and quick response to changing business needs

Ability to prioritize and organize effectively, even under high volume

Multitasking with job-specific software and office equipment

Independent and collaborative work ethic

Management of multiple prospects

Preferred

Knowledge of commercial internet, video, and data services

Experience in a fast-paced, customer-focused environment

Bilingual - Spanish

Benefits

Free and discounted Spectrum services like internet, TV, and mobile

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees