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U.S. Customs and Border Protection · 1 day ago

Information Technology Specialist

Sterling, VA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $132K/yr

1+ years exp

U.S. Customs and Border Protection is a federal law enforcement agency dedicated to securing the nation's borders. The Information Technology Specialist will serve as a Field Technology Officer, implementing complex technological solutions and maintaining operational availability within the Office of Information and Technology.

National Security

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Diagnosing and resolving problems in response to customer reported incidents

Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements

Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required

Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance

Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices

Qualification

Network systems hardwareDiagnosing network problemsInstallingConfiguring networksInformation security requirementsCustomer serviceOral communicationProblem solving

Required

You must be a U.S. Citizen to apply for this position

Males born after 12/31/1959 must be registered with Selective Service

Primary U.S. residency for at least three of the last five years

All pre-employment processes will be conducted in English

You may be required to pass a background investigation

CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures

Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process

Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/12/2026

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years

You must possess a valid state driver's license at the time of appointment

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social)

You will receive credit for all qualifying experience, including volunteer experience

You must provide documentation supporting your eligibility prior to the closing date of this announcement

Company

U.S. Customs and Border Protection

Glassdoor3.9

U.S. Customs and Border Protection is a federal law enforcement agency of the United States Department of Homeland Security. It is a sub-organization of U.S. Department of Homeland Security.

Founded in 2003

Washington, District of Columbia, USA

10001+ employees