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David's Bridal · 1 day ago

Part Time Bridal Sales

Columbus, OH

Part-time

Onsite

Entry Level

$13/hr - $17.88/hr

1+ years exp

David's Bridal is a leading retailer in the bridal industry, dedicated to empowering customers and employees alike. The Stylist role focuses on providing exceptional customer service and achieving sales goals while maintaining the store's presentation and operations.

FashionRetailWedding

Responsibilities

Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers

Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer

Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team

Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room

Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical)

Strive to identify the perfect gown/dress in the customer’s first three try-ons

Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales

Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments

Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges

Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management

Maintains high dress code standards for her/himself per the Dress Code

Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events

Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty

Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process

Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future appointments). Maintain knowledge of and follow procedures for special order dresses

Consistently achieve a 65% or greater platform conversion

Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%

Sets come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl

Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise

Strive to become a Circle of Excellence member by exceeding sales targets

Execute new processes, behaviors, contests and programs as assigned

Perform duties and tasks as assigned by store management including: Promotion and sign set up, Merchandising and visual changes, Markdowns and inventory counts

Actively support the store team to achieve sales, service and operational goals

Accurately clock in and out for all scheduled shifts, breaks and meals

Follow all loss prevention, security processes and policies

Focus on own development and learning, complete all training as assigned for on-going development

Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists

Open to coaching and feedback to improve behaviors and/or processes. Capitalize on feedback from coaching conversations with managers

Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum