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PNC · 1 day ago

Customer Service & Support Representative - CCC Eastern/Central Time Zones

United States

Full-time

Remote

Entry Level

$26K/yr - $55K/yr

1+ years exp

PNC is a company that values its people as its greatest differentiator and competitive advantage. They are seeking a Customer Service Representative to provide routine service support to customers, addressing inquiries and resolving issues effectively.

BankingFinanceFinancial Services

No H1B

Responsibilities

Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners

Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served

Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues

Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions

Documents customer interactions and completes service requests to minimize customer effort or additional action

Qualification

Customer ServiceProblem SolvingTechnical SupportEffective CommunicationsAccuracyManaging Multiple PrioritiesCustomer Experience ManagementFraud DetectionPreventionAccountabilityContinual Improvement ProcessTech SavvyRelationship BuildingDecision MakingAttention to DetailResults-Oriented

Required

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions

Ability to leverage customer information in creating customized customer solutions

Assessing and effectively managing all of the risks associated with business objectives and activities

Demonstrates commitment to quality through customer and service partner interactions

Maintains high levels of customer satisfaction consistent with PNC's core values

Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels

Resolves customer service inquiries and issues and recommends appropriate solutions

Documents customer interactions and completes service requests to minimize customer effort or additional action

Typically <1 year of related experience

In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered

A dedicated and confidential work space which includes a door that can be closed for privacy

High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds