REGAL · 1 day ago
Forward Deployed Engineer Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$175K/yr - $250K/yr
4+ years expRegal is an AI Agent Platform founded in 2020, focused on transforming customer communications with AI technology. The Senior Forward Deployed Engineer Manager will lead customer launches, guide a team of engineers, and ensure successful deployment of AI Agents, balancing technical strategy with customer satisfaction.
Artificial Intelligence (AI)Enterprise SoftwareGenerative AIMarketing AutomationSales AutomationSMSSoftware
Responsibilities
Own end-to-end delivery for new customers, from kickoff to go-live
Oversee multiple launches at once, ensuring quality, velocity, and customer satisfaction
Define success metrics and ensure each AI Agent drives measurable business outcomes
Design and implement integrations via APIs, webhooks, and middleware scripts that connect Regal to customer systems (CRM, telephony, data pipelines, etc.)
Partner with internal AI and Product teams to configure and QA the customer’s voice agent experience
Coach and guide a small team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
Act as the escalation point for complex technical issues and executive-level customer conversations
Partner closely with Product, AI, and Customer Success teams to feed insights from customer deployments into product roadmaps and voice model improvements
Help define and continuously refine Regal’s playbook for implementation excellence
Analyze post-launch performance metrics to inform A/B testing and iterative improvements to agent performance
Identify deployment patterns to propose new features or automation opportunities that improve efficiency
Expect to travel :1 week per month for key customer launches, executive reviews, or cross-functional workshops
Qualification
Required
4–6+ years in a technical, customer-facing role (Forward Deployed Engineer, Solutions Engineer, or Implementation Lead) or a Product/Technical Program Manager role in a tech-driven environment
Strong working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
Commercially aware, you understand how great deployments unlock renewals, expansions, and customer advocacy
Experience designing or managing enterprise integrations
Proven ability to lead projects and people, balancing customer urgency with long-term scalability
Strong project management instincts with a knack for simplifying complexity and driving accountability
No task too small mindset, you're hands-on when needed, but equally comfortable delegating and setting direction
Excited by Voice AI, automation, and the future of customer experience
Benefits
Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
401k Plan
Paid parental leave
Pre-tax commuter benefits
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!
Company
REGAL
Regal is the AI Agent Platform. Transform your customer communications with AI Agents that are personalized to your company and customers.
51-200 employees
H1B Sponsorship
REGAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$82.1MKey Investors
Emergence Capital
2024-10-30Series Unknown· $40M
2022-09-07Series A· $38.5M
2021-01-01Seed· $3.6M
Leadership Team
Alex Levin
Co-Founder & CEO
Rebecca Greene
Co-Founder & CTO
Recent News
2025-12-09
2025-11-19
2025-11-19
Company data provided by crunchbase