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Federal Student Aid an Office of the U.S. Department of Education · 1 day ago

Platform/Site Reliability Engineer, GS-2210-14, FPL GS-14 (DE)

Washington, DC

Full-time

Onsite

Mid, Senior Level

1+ years exp

Federal Student Aid (FSA), part of the U.S. Department of Education, is modernizing systems that serve millions of students and financial aid. They are seeking a senior Platform/Site Reliability Engineer to design and develop cloud platforms and reliability systems that enhance service delivery and system performance.

AssociationEducationFinancial ServicesGovernmentNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Serving as an advisor to the IOG Director and Chief of the Network Support Division, acting as a network architect and engineer to develop and implement solutions across cloud and on-premises environments, while designing reusable platform services, container environments, identity integrations, networking patterns, and infrastructure components

Provide input to design and technical documentation, review final deliverables, and ensure adherence to the enterprise network operations engineering framework through leadership, while serving as a principal-level expert in platform engineering, cloud architecture, Site Reliability Engineering (SRE) practices, and infrastructure automation

Engage with technology leaders, business partners, and contractors to ensure operational requirements and needs are met, while clearly communicating technical concepts to non-technical stakeholders and producing platform standards, design documents, and technical evaluations

Evaluate system security plans and procedures, manage and direct office support contractors, address IT compliance issues, and oversee project planning and updates, while designing and maintaining continuous improvement/continuous Development (CI/CD) pipelines to support automated testing, deployment, change control, and compliance validation

Drive network engineering direction and response for CISA Binding Operational Directives (BODs) impacting data center operations, developing plans and processes to strengthen security, while implementing secure cloud configurations, identity and access management (IAM) models, encryption, and zero-trust architectural patterns

Qualification

Cloud ArchitectureSite Reliability Engineering (SRE)Infrastructure as Code (IaC)Continuous Integration/Continuous Deployment (CI/CD)Security ComplianceAutomation ToolsTechnical DocumentationCustomer ServiceProblem SolvingOral CommunicationAttention to Detail

Required

Must be a US Citizen

You may be subject to serve a one-year probationary period

Must complete a Background Investigation and Fingerprint check

Candidates must possess any combination of the following certifications from a recognized professional organization at the time of hire and acceptance of the position: IT Information Library v4 (ITIL), Project Management Professional (PMP), AWS Certified Advanced Networking, Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), F5 Networks Certified Technology Specialist

One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments: Experience leading the design and deployment of scalable cloud platforms using Infrastructure as Code (IaC), CI/CD, containers, and automated security controls to accelerate engineering delivery and ensure compliance; Experience enhancing reliability and observability for distributed systems, including SLO/SLA development, incident response, root-cause analysis, telemetry workflows, and/or performance/automation improvements; Experience translating platform and reliability engineering concepts into clear documentation, technical standards, and architecture guidance for non-technical audiences, and influencing engineering practices across multiple teams

You must possess IT-related experience (paid or unpaid) and/or completion of specific, intensive training (e.g., IT certification) demonstrating each of the four competencies listed below: Attention to Detail – Is thorough when performing work and conscientious about attending to detail; Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve problems, or satisfy expectations; knows about available products and services; is committed to providing quality products and services; Oral Communication – Expresses information effectively to individuals or groups, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Skill in applying systems engineering and Site Reliability Engineering (SRE) concepts to ensure reliability, performance, scalability, security, and maintainability across complex, multi-cloud environments

Knowledge of platform and reliability engineering principles and the ability to apply them through real-world implementation, debugging, optimization, and modernization of cloud environments

Skill in computer engineering cloud automation, observability tooling, testing frameworks, and Continuous improvement/Continuous development (CI/CD) pipelines, including telemetry, logging, alerting, and distributed tracing

Ability to leverage modern cloud, data, and security technologies to design, test, and deploy resilient platform and reliability systems that support mission-critical applications