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Astro Pak · 1 day ago

Director of Enterprise Applications

United States

Full-time

Remote

Lead/Staff, Director/Executive

$155K/yr - $170K/yr

3+ years exp

Astro Pak is the nation's leading precision cleaning and passivation contractor specializing in high purity gas and fluid systems. The Director of Enterprise Applications is responsible for the management and strategic oversight of Microsoft SaaS applications, ensuring they effectively support business operations and deliver measurable value.

InternetManufacturing

Growth Opportunities

No H1B

Responsibilities

Lead the day-to-day management and performance of Microsoft SaaS applications, including Dynamics 365 CRM and Dynamics GP

Ensure applications are current, optimized, secure, and aligned with business requirements

Monitor system performance, troubleshoot issues, and resolve operational challenges

Coordinate application updates, patches, and enhancements with minimal business disruption

Oversee the integration of Dynamics 365 CRM and Dynamics GP with enterprise systems such as ERP, HR, and Finance

Partner with internal teams and third-party vendors to design and implement system customizations

Lead data migrations, upgrades, and system enhancements, ensuring data accuracy and operational continuity

Provide leadership for user support, troubleshooting, and issue resolution across enterprise applications

Develop and deliver end-user training to drive adoption and improve user experience

Create and maintain system documentation, user guides, and training materials

Manage relationships with Microsoft and third-party vendors to ensure timely delivery of services and solutions

Collaborate with business stakeholders to identify opportunities for system improvement and innovation

Translate business needs into technical solutions and roadmap initiatives

Ensure applications comply with company policies, security standards, and data protection regulations (e.g., GDPR)

Manage user access controls and data security protocols

Coordinate regular system audits and security assessments

Stay current with Microsoft SaaS updates, features, and emerging technologies

Evaluate new tools, modules, and enhancements to improve business processes

Drive process improvements and best practices across enterprise application usage

Define and track KPIs related to system performance, reliability, and user satisfaction

Deliver regular performance reports and insights to senior leadership

Proactively identify and address risks or performance issues

Qualification

Microsoft Dynamics 365 CRMMicrosoft Dynamics GPSystem integrationSQLMicrosoft AzureMicrosoft Power PlatformCustomer service skillsManage prioritiesCommunication skills