Welcome Group · 1 week ago
Head of Operations
Los Angeles, CA
Full-time
Onsite
Director/Executive
$300K/yr - $350K/yr
10+ years expWelcome Group, Inc. is seeking a Head of Operations to lead their hospitality platform through significant growth. This leader will oversee day-to-day operations, drive profitability, and support expansion into third-party management for institutional owners.
Hospitality
Responsibilities
Provide decisive, hands-on leadership to General Managers, ensuring property-level execution aligns with ownership's financial goals and brand standards
Standardize operational SOPs across a diverse portfolio (select-service to luxury) to ensure consistency and efficiency
Conduct regular site visits to review property performance, physical asset health, and guest service delivery
Partner with Zach Demuth, Head of Strategic Growth & Asset Management, to pitch Welcome Group’s management capabilities to institutional groups
Support due diligence and underwriting for new third-party management opportunities to substantially grow AUM over the next five years
Create a scalable organizational structure that can seamlessly integrate new acquisitions and third-party contracts
Foster a culture of accountability, motivation, and high performance through regular recognition and constructive employee feedback
Directly mentor GMs and property-level leaders, focusing on professional development and career growth
Establish clear operational KPIs, including GOPPAR, guest satisfaction scores, and employee retention metrics
Champion the adoption of AI, predictive analytics, and BI tools to optimize labor management, procurement, and property-level forecasting
Provide regular operational reporting and transparency to ownership, lenders, and executive leadership
Qualification
Required
Minimum of 10–15 years in hospitality operations leadership, with at least 5 years in a senior multi-property role
Proven track record managing a mix of branded and independent hotels, ranging from select-service to luxury assets
Ability to balance tactical 'boots on the ground' problem-solving with high-level strategic planning for institutional growth
Decisive, motivational leader who excels at building trust with property-level teams while maintaining a high bar for excellence
Bachelor's degree in Hospitality Management, Business, or related field required
Benefits
Comprehensive health and dental insurance.
401(k) plan and flexible paid time off (PTO).
Company
Welcome Group
Welcome Group, Inc. operates and owns a portfolio of 12 hotel properties across the U.S.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Amar Shokeen
President/ CEO
Company data provided by crunchbase