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TravelCenters of America · 1 month ago

Truck Service Advisor I - Petro

Gary, IN, US

Full-time

Onsite

New Grad, Entry Level

TravelCenters of America is a leading provider of fuel, food, and maintenance services for truck drivers and motorists across the country. They are seeking a Truck Service Advisor I to deliver exceptional customer service by writing work orders, handling transactions, and ensuring a clean and safe environment. The role emphasizes suggestive selling and requires strong communication skills to exceed customer expectations.

Business TravelConsultingFood TrucksProfessional ServicesTravel

Responsibilities

Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded

Have extensive knowledge of the products we sell and the services we provide

Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity

Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer

Source parts from outside vendors and coordinate delivery

Prepare end of shift drop and shift report; Understand various payment types

Ensure the cleanliness of service counters, showroom, and customer restrooms

Maintain the safety of both our customers and team members

Qualification

Suggestive sellingWork order processingCustomer service experienceBasic computer skillsFlexible hoursValid driver’s licenseVerbal communicationWritten communicationProfessional presentationTeam collaboration