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Longines Watch Co. Francillon Ltd. · 1 day ago

Retail Operations Director

Miami, FL

Full-time

Onsite

Director/Executive

8+ years exp

Longines Watch Co. Francillon Ltd. is a pioneering company in timekeeping technology, showcasing elegance and performance. The Retail Operations Director will expand the retail footprint across the US & Caribbean, focusing on operational efficiencies and long-term revenue growth while managing customer service and retail strategies.

ManufacturingProduct DesignWearables

Responsibilities

Work directly with brokers for new boutique opportunities

Negotiating LOI for optimal lease deals and space locations

Visit locations as needed for clear understanding of boutique layout

Liaise with retail construction team on new project costs and during full project timeline

Communicate and facilitate operations for US retail boutiques and corporate office

Administer timely and streamlined communication, consistency, standards and operational compliance in all stores

Manage store openings/renovations/closing projects directly or remotely with assistance of construction team

Organize new boutique trainings with Corporate Trainer

Create local retail policy and procedure standards, Policies and Procedures Manual and Point of Sale Manual

Upload all necessary documents and information in RMIS for any new project proposals or boutique renovations

Provide weekly updates on all projects and current progress

Develop and manage newly implemented CRM program and support as main point-of-contact for boutiques

Conduct boutique visits and operational audits on a regular basis

Support field leadership team for daily operating and sales needs

Establish strong relationships with retail division and store teams in order to better understand needs of the business

Manage all operational based projects / manipulate existing systems in order to satisfy the needs of the business

Manage all boutique invoicing, utilities bills, etc

Create reports and presentations as required by the Brand President; including tour guide and discount analysis

Work with Demand Planner on boutique assortments and weekly replenishment needs

Update the weekly sales estimate reports

Approval authority for send sales and discounts

POS System management and maintenance

Coordinate maintenance issues for US division

Monitor, track and audit store incentives and boutique commission payouts

Develop new tools and trainings to increase operational proficiency

Manage yearly operational project sheets

Manage physical inventory preparation

Organize yearly newness trainings between boutiques and Corporate Trainer

Invoice approval and coding

Manage boutiques cycle counts and daily counts

Boutique spending and expense control

Introduce new vendors and negotiate contracts with current vendors in the best interest of the company’s budget

Facilitate and purchase supplies for office, selling, events, visual and specialty needs

Forecast and maintain operational budget

Assist entire division with special projects

Qualification

Retail operations experienceFinancial managementProject managementCRM program managementNegotiation skillsCommunication skillsTeam playerOrganizational skillsProblem-solving skillsTime managementFlexibility

Required

Four year degree in Business Administration, or other relevant major, MBA a plus

8 or more years of corporate or retail operations

Strong written communication skills required

Experience working closely with senior level executives

Understanding of the reality of the Retail environment

Ability to perform well in a team environment and manage multiple deadline-driven projects

Must be flexible and solution-oriented with excellent time management and organizational skills and the ability to multitask

Excellent computer skills, including proficiency with Office (Word, PowerPoint and Excel) as well as flexibility with similar alternative programs

Ability to negotiate lease agreements

Strong personal work ethic

Flexible personality and quick learner who operates with a sense of urgency

Must be able to travel domestically or internationally on behalf of the Brand for retail operations set up and development

Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff

Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced corporate environment

Arrive early and work late if necessary

Understand and follow posted work rules and procedures

Accept constructive feedback

Must be a team player

Benefits

Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)

Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)

Company paid life insurance and Long Term Disability

18 days of PTO per year

Special bucket of sick time per year extended paid time for medical, parental and military leave

Holiday pay

Voluntary FSA, STD, Accident/Hospital Indemnity insurance

Employee product discount