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McCann Industries, Inc. · 2 weeks ago

Counter Service Representative

IL - Chicago - Chicago, IL 60608

Full-time

Onsite

Entry Level

$18/hr - $20/hr

2+ years exp

McCann Industries, Inc. is a trusted supplier for contractors and municipalities, committed to their long-term success. The Counter Service Representative will be responsible for customer service, training new hires, and managing day-to-day operations of the branch.

Building MaterialReal Estate

Growth Opportunities

Responsibilities

Actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions

Drive sales by identifying related products or add on extensions needed and making customers aware of product promotions

Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies

50% Customer interaction, 30% Operations, 10% Winning Culture, 10% Back office

Qualification

Customer ServiceSales SkillsConstruction Equipment KnowledgeBilingual - SpanishTeamworkEffective CommunicationRelationship Building

Required

Bilingual - Spanish

Outgoing, friendly personality is essential!

Ability to juggle multiple tasks at once: from selling OEM parts, to writing-up orders, to handling phone inquiries, to warehousing inventory, to keeping good records all while building great relationships with our customers

Minimum of 2 years of inside sales, retail or related experience; or equivalent in education and experience

Sales and customer service skills

High school diploma or GED required