VertexOne · 1 day ago
Implementation Specialist II
United States
Full-time
Hybrid
Mid Level
4+ years expVertexOne is a leader in SaaS platforms for utilities across North America, dedicated to enhancing customer service experiences. The Implementation Specialist II will manage client implementations, analyze business needs, and ensure successful project execution while maintaining strong client relationships.
GovTechInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Lead and guide clients through the implementation process taking full ownership of your specialized area from a business and technical perspective
Analyze and model business requirements to create technical requirements
Translate client’s business needs into functional and design specifications
Perform the required research to identify gaps between the business requirements and the current functionality
Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications
Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance
Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions
Prepare/Review System Functional Specifications and Business and Use Case documentation
Lead High Level Design and Best Practice sessions
Perform Use Case walkthroughs
Develop test cases and perform testing on changes and enhancements
Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards
Investigate production issues and assist with troubleshooting, re-creating, and resolving those
Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring
Work with third party vendors during requirements, design and testing phases
Escalate and communicate issues to VertexOne Management or Clients as needed
Work cooperatively in a team environment to meet the goals of the department and of the company
Client on-site meetings during key phases of the project (30% travel)
Qualification
Required
Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems or Enterprise Resource Planning Systems is required
4+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc
Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation) is preferred
Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira)
Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.)
Demonstrated experience in business process design and requirements analysis
Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards
Skills to identify, communicate, and resolve issues effectively
Strong ability to analyze issues and solve problems effectively
Ability to quickly grasp new concepts and manage change through innovation and flexibility
Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently
Excellent at multi-tasking while maintaining high standards and productivity
Ability to create and maintain project plans, timelines and milestones
Excellent at conflict resolution and handling challenging stakeholder interactions
Ability to work well under pressure
Highly self-motivated and proactive
Preferred
Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation) is preferred
Experience working with AI tools for data analysis, process automation is preferred
Knowledge of and experience with Web APIs and Batch Processes is preferred
Customer-centric mindset
Project coordination and time management
Technical aptitude and attention to detail
Cross-functional collaboration
Continuous improvement and adaptability
Initiative and Ownership
Excellent communication skills
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs)
401K match
Flexible PTO
Employee recognition platform with monetary rewards
100% Remote work environment
Initial work from home stipend
Leadership/Coaching training programs
Free access to Bizlibrary for unlimited professional development
Employee Assistance Program (EAP) with counseling sessions available 24/7
Health and wellbeing programs
Paid parental leave
Employee bonus referral program
Employee Discount Program
Company
VertexOne
Integrated SaaS Solution for Utilities, including cloud Customer Information Systems (CIS) , Customer Engagement, Payments & Analytics
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$257.76MKey Investors
Runway Growth Capital
2025-01-09Debt Financing· $131M
2022-02-08Debt Financing· $75M
2019-07-23Series Unknown· $51.76M
Leadership Team
Andrew Jornod
Chief Executive Officer
Tina Santizo
Chief Operating Officer
Recent News
Company data provided by crunchbase