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Fisher's Technology · 1 day ago

Sr. Field Service Technician

Midvale, UT

Full-time

Onsite

Senior Level

5+ years exp

Fisher's Technology is a leading technology provider in Idaho, Montana, Utah, and Washington, dedicated to maximizing business efficiency and performance through their offerings. They are seeking a qualified Sr. Field Service Technician to maintain and repair office equipment in the field while providing exceptional customer service and support to the Sales Team.

ConsultingInformation TechnologyIT ManagementPrintingSoftware

Responsibilities

Provide maintenance and repairs for Fisher’s office equipment (copiers, printers, etc.), either on-site at customer locations or at the Fisher’s location

Offer exceptional product and service support for Fisher’s Technology customers as indicated by First Call Efficiency percentage

Support the Sales Team by providing communication about customer accounts and engaging with the Tip Lead program

Using parts and time efficiently and manage car-parts inventory to meet department standards set by Service Manager

Maintain all assigned Fisher’s Technology equipment, vehicles, tools, and/or property in acceptable condition as verified by Field Service Supervisor

Accurately and efficiently complete paperwork and/or data-entry as required for the customer information database, e-Automate and other Remote Tech systems

Maintain a professional appearance, manner, and a level of customer satisfaction in alignment with department standards

Encourage customer feedback and survey participation upon service completion

Assist on special installs, setups, or other projects as assigned by Service Management

Report all situations regarding technical and/or customer related problems directly to Service Management

Successfully complete all required and/or voluntary training as outlined in career development objectives set by management team and personal goals