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Amazon · 3 days ago

Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services

Arlington, VA

Full-time

Onsite

Senior Level

$138K/yr - $239K/yr

5+ years exp

Amazon is an initiative to increase global broadband access through a constellation of satellites. The Sr. Customer Delivery Manager will lead technical onboarding and service delivery for Fortune 500 enterprises, ensuring successful implementation of Amazon Leo satellite connectivity across North America.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Collaborate with sales and business development leaders to plan and execute technical on-boarding and acceptance testing for Amazon Leo Satellite Services delivered to enterprise customers

Manage assisted ordering process, system integration and acceptance process for Amazon Leo business customers spanning telco backhaul, industrial IoT, corporate enterprise, aviation, maritime, and other customers

Work with Amazon Leo product/program management, AWS, partner ecosystem, and end-customer IT/technology network teams to ensure that system acceptance testing and validation meets schedule and quality requirements

Lead multi-site deployment programs across North America

Develop and execute customer-specific onboarding playbooks

Coordinate with Field Service Partners (FSPs) for installation scheduling, quality assurance, and issue resolution

Manage customer acceptance testing programs including ATP (Acceptance Test Plan) development and execution

Collaborating with stakeholders to gather customer requirements and propose effective delivery strategies

Manage the customer experience through project tracking and timeline deliverables, identifying risks and gaps ahead of time to ensure a smooth and positive customer onboarding

Drive continuous improvement initiatives based on deployment learnings and customer feedback

Serve as escalation point for complex integration challenges during customer onboarding

Facilitate business reviews with internal Amazon Leo teams

Advocate for the customer experience, coordinating with Customer Care teams around the rules of engagement during and post service delivery

Qualification

Program managementTechnical project managementCloud architectureSystem integrationRFNetwork test equipmentAWS servicesWireless technologiesGovernment contractingCustomer advocacyCommunication skills

Required

5+ years of program management or technical project management experience

Experience in technology/software sales, pre-sales, or consulting

Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering, or 7+ years of wireless communications systems and implementation experience

7+ years of progressive technology implementation experience

5+ years of working directly with enterprise or mobility customers, leading complex end-to-end system integration or on-site service delivery projects

Experience managing programs with budgets exceeding $10M annually

Proven track record delivering multi-site deployments (50+ locations) on time and within budget

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum

Preferred

3+ years of RF and Network test equipment associated with SATCOM communications experience

Experience managing programs across cross-functional teams, building processes and coordinating release schedules

4+ years of program or project management experience, or a PMP certificate and 4+ years of cross functional project delivery experience

AWS Associate level certification, or 3+ years of cloud architecture and solution implementation experience

Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Knowledge of wireless technologies including Satellite Payloads, Ground Systems and Operations, 2G/3G/4G/5G, Packet Core and RAN, SD-WAN, and hybrid network architectures (BGP, OSPF, MPLS, VPN)

Experience with AWS services (EC2, VPC, Direct Connect, CloudWatch, IAM), hybrid cloud architectures, API integration, and back-office system connectivity

Experience with government contracting and compliance requirements (FedRAMP, ITAR, etc.) and background in telecommunications network operations or service provider environments

Understanding of managed network services for enterprise and government, including convergence of satellite and terrestrial networks, industrial IoT deployments, and SCADA systems