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Champion Windows & Home Exteriors · 5 days ago

OFFICE OPERATIONS ADMINISTRATOR

Durham, NC

Full-time

Onsite

Entry Level

$22/hr - $22/hr

2+ years exp

Champion Windows & Home Exteriors is seeking an Operations Administrator to manage administrative, scheduling, and clerical functions in line with company guidelines. The role involves maintaining customer communication, coordinating leads and installations, and handling various accounting functions to ensure smooth operations.

ConstructionConsultingHome ImprovementHome RenovationInterior Design

Responsibilities

Execution of the “JUMP” program to ensure customer communication is maintained throughout the project

Main point of contact for the customer in handling a question or problem

Keep the customer updated with timely and frequent information about progress on the project

Facilitate customer resolutions by bringing together the appropriate GDI personnel

Maintain the Production Log

Review new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing

Handling ATCs and cancellations

Review and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc

Employee personnel and payroll information

Other duties may be assigned

Qualification

Customer service experienceProblem-solving skillsTechnology proficiencyExcelOrganizational skillsBusiness senseJudgmentProactive approach

Required

Applicant must have a minimum of two years' experience in customer/client services, call center, help desk, or other applicable service related industries

Good problem-solving skills are required

Must be competent in the use of technology and be able to function proficiently in our IT systems

Experience with Excel a plus

Must be well organized and have the ability to think on your feet

Must be proactive in your approach to managing customer interactions and customer expectations

Must be able to work within the organization to provide the customer win-win solutions

The OA must have great business sense and judgement

Benefits

BENEFITS & BONUSES

Company

Champion Windows & Home Exteriors

Glassdoor2.5

With over six decades of experience and expertise, Champion Windows and Home Exteriors, a Great Day Improvements brand, is one of the nation’s leading home improvement companies.

Founded in 1953

Cincinnati, Ohio, USA

1001-5000 employees